Service Technician

1 week ago

Fredericton, New Brunswick, Canada Thornhill Medical Full time

ABOUT THORNHILL MEDICAL:

Thornhill Medical's ground-breaking products are designed to be used globally by emergency health care providers, humanitarian, and military medical teams. Thornhill's oxygen-focused research and applications are transforming patient care in extreme circumstances, while inspiring and enabling other new technologies to unlock vital life-saving solutions. Thornhill Medical's innovations are in 19+ countries including Ukraine. With a team committed to courage, collaboration and saving lives, Thornhill Medical leads the way in the nimble and precision-focused field of medical technologies.

POSITION SUMMARY:

The Service Technician is responsible for diagnosing, repairing, and maintaining Thornhill's inventory of products while ensuring exceptional customer service.  

DUTIES & RESPONSIBILITIES:

  • Resolves customer issues to ensure customer satisfaction.
  • Responds to service calls, troubleshoots, diagnoses, and repairs products using a variety of tools and computer-based applications.
  • Adjusts equipment & repairs/replaces defective parts, components, or systems according to the scope of work.
  • Completes scheduled preventative maintenance services in compliance with Standard Operating Procedures (SOPs).
  • Enters relevant technical case information into service process database.
  • Records all diagnostic and service notes and communicates to other functional areas as required.
  • Tests repaired equipment to ensure proper operational performance.
  • Prepares a summary of completed work for customer needs.
  • Stays current with the newest releases of products, parts, and technical bulletins from other functional departments.
  • Works closely with multi-disciplined teams such as Product Design, Marketing, Sales, R&D, and Field Operations. 
  • Ensures awareness of all engineering changes.
  • Complies with all new and existing Standard Operating Procedures (SOPs).
  • Ensures the safe and correct use of equipment and tools.
  • Considers quality in all aspects of the job and respects procedures and norms.
  • Other duties as assigned.

EDUCATION & EXPERIENCE:

  • Diploma in engineering, biomedical technology or related field or equivalent work experience.
  • 3-5 years of service experience within an engineering environment dedicated to finished devices with intricate electronic and mechanical interfaces. 
  • Medical Device or healthcare industry experience a strong preferred.

SKILLS & KNOWLEDGE:

  • Excellent technical agility: Mechanical, Electrical, Electronics, Pneumatics, Computer Hardware, and Software.
  • Sense of urgency with the drive and motivation to act and prioritize daily tasks.
  • Superior attention to detail.
  • Self-directed, able to work independently and as part of a team.  
  • Strong aptitude for customer service and meeting customer expectations.
  • Ability to think quickly and respond positively to change.
  • Excellent interpersonal and communication skills (verbal and written).
  • Drive to consistently achieve results, even under tough circumstances.
  • Holds self accountable to meet commitments.
  • Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).
  • Knowledge of ERP and Quality Management systems.
  • Soldering proficiency.

OTHER REQUIREMENTS:

  • Primarily exposed to production work rooms and office-related requirements as necessary.
  • Lifting (up to 50 pounds) and bending.
  • May require some travel and non-standard schedules at field locations with exposure to varying environmental conditions.

Thornhill Medical welcomes and encourages applications from all qualified people, including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those selected will be invited for an interview.

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