Technical Program Manager

2 weeks ago

Markham, Ontario, Canada ThunderSoft Full time

About the Role:

We are seeking a TSM to drive and manage projects within our Emerging Market Technology Business Group (BG). This role involves project execution, resource management, and presales support to expand our footprint in emerging markets. The ideal candidate will have a strong technical background, project management expertise, and business acumen to bridge technology and sales.

Key Responsibilities:

1. Project Management & Execution:

  • Oversee end-to-end project delivery for emerging market technology initiatives.
  • Define project scope, objectives, deliverables, and success metrics.
  • Develop and track project plans, timelines, budgets, and risks.
  • Ensure cross-functional collaboration between engineering, operations, and business teams.
  • Manage stakeholder expectations and communicate progress effectively.

2. Resource Management:

  • Allocate and optimize resources (internal teams, vendors, partners) across multiple projects.
  • Identify skill gaps and collaborate with HR on hiring needs.
  • Implement best practices to improve project efficiency and team performance.

3. Presales & Business Support:

  • Work closely with the sales and business development teams to understand client requirements.
  • Provide technical expertise and contribute to RFPs, proposals, and customer presentations.
  • Engage with clients to define technical solutions and align with their business needs.
  • Support product demonstrations, POCs (Proof of Concepts), and feasibility assessments.

4. Risk Management & Process Improvement:

  • Identify potential project risks and develop mitigation strategies.
  • Continuously refine processes for better efficiency and scalability.
  • Ensure compliance with industry standards and company policies.

Required Qualifications:

  • Bachelor's or Master's degree in Engineering, Computer Science, or a related field.
  • 5+ years of experience in technical project management within IT, telecom, or emerging technologies.
  • Strong knowledge of agile methodologies, SDLC, and project management tools (JIRA, MS Project, etc.).
  • Experience in resource planning, vendor management, and stakeholder coordination.
  • Background in presales, RFPs, and solution consulting is a plus.
  • Excellent communication and leadership skills to work in a global, cross-functional environment.
  • PMP, PRINCE2, or Agile certifications are a plus.
  • Bilingual fluency in Chinese and English (written and verbal); able to join technical discussions and write documentation in both languages.

Preferred Experience:

  • Familiarity with cloud technologies, AI, IoT solutions for emerging markets.
  • Experience working with global teams and multicultural environments.

Why Join Us?

  • Opportunity to drive high-impact projects in emerging markets.
  • Work at the intersection of technology, business, and innovation.
  • Collaborative and growth-driven work environment.

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