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Senior Salesforce Applications Specialist

1 month ago

Toronto, Ontario, Canada SysAid Full time

At SysAid, a fast-growing SaaS company revolutionizing IT Service Management, we empower businesses worldwide to accelerate their digital transformation with cutting-edge solutions. With over 4,000 customers in 140 countries, our platform supports 100,000+ admins and impacts the daily work of 9 million+ end users.

We're looking for a Senior Salesforce Applications Specialist to join our team and support our growth by optimizing and managing our business applications across the revenue operations lifecycle.

The Senior Salesforce Applications Specialist will be responsible for aligning our Marketing, Sales, and Customer Success functions through effective management of business applications. This role will oversee the operational processes, tools, and analytics that support our go-to-market teams, optimize revenue funnels, and ensure seamless handoffs across departments. The ideal candidate is a data-driven strategist who enjoys diving into analytics, refining processes, and implementing technology solutions to accelerate our revenue performance.

Responsibilities:

  • Cross-Functional Alignment: Work with Marketing, Sales, and Customer Success teams to ensure all revenue-generating activities are aligned and contributing to our business goals. Build a cohesive revenue framework that enhances collaboration.
  • Process Optimization: Understand end-to-end revenue processes for lead generation, pipeline management, sales forecasting, and customer retention. Identify bottlenecks and implement solutions to improve efficiency.
  • Technology and Tools Management: Oversee the selection, implementation, and optimization of RevOps tools (e.g., CRM, Marketing Automation, Customer Success platforms). Ensure the tech stack aligns with strategic objectives and enhances data flow across systems.
  • Administration and Customization: Manage the administration and customization of business applications to meet the evolving needs of the revenue teams. Ensure systems are configured to support business processes and user requirements.
  • Integrations: Lead the integration efforts between various tools and platforms to ensure seamless data flow and process automation. Work with IT and external vendors to implement and maintain integrations.
  • Data Management and Quality: Ensure data accuracy and completeness across our CRM and other platforms. Drive data governance practices and lead initiatives to maintain clean and actionable data.
  • Analytics and Reporting: Build and maintain dashboards and reports to track KPIs across the entire revenue lifecycle. Analyze data to uncover insights, predict trends, and make data-driven recommendations to leadership.
  • Enablement and Training: Support teams by developing and delivering training on tools, processes, and best practices. Ensure team members have access to the insights and resources they need to be successful.
  • Project Management: Manage cross-functional projects, from new tool implementations to process rollouts, ensuring timely and effective execution.

Qualifications:

  • 3-5+ years of experience in managing and customizing Salesforce and related tools
  • Strong understanding of end-to-end revenue processes, including lead generation, pipeline management, and customer success
  • Analytical skills with the ability to turn complex data into actionable insights
  • Proven project management skills with a detail-oriented and organized approach
  • Excellent interpersonal skills and the ability to work cross-functionally
  • Strong communication and presentation abilities; able to translate data and process into understandable concepts for different audiences
  • Experience working in a high-growth SaaS environment
  • Experience with implementing tools such as Dealhub, Salesloft, Marketo, Gong, Spiff, ZoomInfo, etc.
  • Proficiency in using integration platforms like Workato and Zapier
  • Experience creating Salesforce flows
  • Familiarity with additional analytics and visualization tools (e.g., Looker, Tableau, Qlik, Power BI)
  • Certifications in relevant tools (e.g., Salesforce Admin) are a plus