Senior Infrastructure Specialist

4 weeks ago


Mississauga, Ontario, Canada Altis Technology Full time

The Senior Infrastructure Specialist plays a critical role in designing, implementing, and maintaining the integrity of internal infrastructure platforms. This position provides expert technical assistance to internal teams and consults with business stakeholders to understand their needs. The role encompasses various network technologies, including WAN, LAN, Routing, Switching, Wireless, and other infrastructure-dependent technologies.

As a technical lead, the Senior Infrastructure Specialist is responsible for the design, implementation, testing, and troubleshooting of core infrastructure components, ensuring system stability. This individual must be able to work independently with minimal supervision while offering technical guidance to team members, peer teams, and partner support teams.


Key Responsibilitie

  • sInfrastructure Design & Planning
  • :Develop and implement network infrastructure designs to align with current and future business needs
  • .Seek guidance from senior support staff, partners, and vendors to execute designs effectively
  • .Conduct peer reviews of team members' infrastructure designs
  • .Analytics-Driven Decision Making
  • :Utilize monitoring, alerting, and data analytics tools to guide future infrastructure design based on long-term trends and performance statistics
  • .Drive corrective action plans and oversee their implementation to enhance infrastructure efficiency
  • .Global Collaboration & Roadmaps
  • :Work closely with global peers, partners, and vendors to review designs, share best practices, and contribute to product and platform roadmaps
  • .Ensure adherence to roadmaps and provide technical guidance to peers and support teams
  • .Technology Selection & Validation
  • :Lead product selection, proof of concept validation, product testing, and certification of infrastructure components to ensure compliance with security standards
  • .Technical Leadership & Mentorship
  • :Serve as a technical leader and mentor, educating and training other infrastructure specialists to strengthen team capabilities
  • .Level 3 Technical Support & Troubleshooting
  • :Provide Level 3 support for complex/core network issues, utilizing diagnostic tools to identify root causes and implement corrective measures
  • .Monitor trends, report findings, and drive issue resolution while ensuring tickets meet Service Level Objectives (SLOs)
  • .Consulting & Strategic Initiatives
  • :Offer consulting services for network/telecom infrastructure in support of strategic projects and initiatives
  • .Oversee and balance ticket queues, review escalations, and support incident triage
  • .Documentation & Best Practices
  • :Develop and maintain design documentation, best practices, templates, and a centralized knowledge base
  • .Document workarounds for advanced troubleshooting and support scenarios

.
Required Qualificatio

  • ns5+ years of experience leading infrastructure project
  • s.Technical Certifications (any of the following
  • ):Cisco: CCIE, CCNP-ENT (Routing: OSPF, EIGRP, BG
  • P)Juniper: JNCIS-ENT, JNCIS-Mist
  • AICloud Expertise: Familiarity with Azure and/or GCP Fundamentals, including cloud connectivity methods and implementatio
  • n.Security Knowledge: Working knowledge of FortiNet firewalls and firewall security principle
  • s.Wireless & Network Technologie
  • s:Working knowledge of wireless networking principles (Juniper Mist preferred
  • ).Experience with cellular radio boosters for enterprise and warehouse environment
s.

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