Service and Install Coordinator

2 weeks ago

Ottawa, Canada Johnson Controls Full time
Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).

What you will do

Supporting the Installation & Service Team Manager (ISTM) and field technicians with a direct link to Sales.  This position requires the candidate to be able to think quickly, understand complex equipment, adapt and change constantly, and will be considered the backbone of the branch.

This role is office-based.


How you will do it

  • Work with the Sales team to ensure the best possible experience for the customer
  • Daily shipping and receiving
  • Assist ISTM with monthly setting of revenue forecast and ensuring department meets or exceeds forecast
  • Schedules and coordinates all installation projects
  • Must learn functions carried out by our ERP system Oracle Fusion
  • Ensure all installations are completed on agreed upon time frame and within budget
  • Orders all required equipment for each installation project
  • Ensures technicians have all required parts before attending a job site
  • Makes all required outbound calls to the customer to establish job site readiness and works with clients and technicians to facilitate superior product/service delivery.
  • Must work closely with project managers to meet project deadlines
  • Required to work closely with vendors to keep track of equipment delivery dates
  • Must communicate with customers regarding their installations and provide quality service to customers - escalate when required
  • Performs warehouse maintenance & receiving of equipment
  • Acts as a liaison between Customers, Service, Installation, and Management
  • Works laterally with Sales on installations and service
  • Inventory implementation and ongoing management
  • Coordination of facilities management including orientation of sub-contractors for building maintenance.
  • Daily shipping and receiving.

What we look forRequired
  • Completion of High School Diploma     
  • Minimum of five years in a front-line customer service position                      
  • Excellent organizational skills
  • Fluent English language written and verbal skills demonstrated superior people and telephone skills
  • Must learn quickly
  • High proficiency with Microsoft Office, networking ability, and a good knowledge of operating systems
  • Knowledge and understanding of revenue and budget margins
  • Proven ability to build relationships inter-company
  • Ability to adapt quickly to changing demands and work well under pressure
  • The ability to meet deadlines and commitments and to adjust/adapt to new ideas and procedures is necessary
  • Ability to multi-task
  • Must be physically capable of lifting up to 20 kg unaided, and work on stepladders.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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