Client Success Manager

2 weeks ago

Toronto, Canada Aquent Full time

We are seeking a Client Success Manager with expertise in Search Ads 360 (SA360) to manage and grow relationships with our key clients and agencies. In this role, you will act as a trusted consultant, leveraging your deep knowledge of search marketing products and customer success strategies to enable adoption, drive results, and build lasting partnerships. The ideal candidate will bring a strong background in search marketing, consultative sales, and customer relationship management, along with the ability to work cross-functionally to deliver innovative solutions and resolve complex issues.

Responsibilities:

  • Manage client & agency relationships. Develop, drive, and renew these relationships across the upper levels of the organization.
  • Leverage your client management, industry, and product expertise to scope and understand customer strategic and tactical objectives, to best consult on the adoption of SA360 technology and best practice solutions to drive search marketing success.
  • Work closely with the SA360 owners to proactively identify, prioritize, and pursue opportunities within the accounts.
  • Partner with cross-functional teams including Product Management, Engineering and Technical Support to drive customer communications, feature prioritization, and issue resolution to enable client success.
  • Act as the ultimate point of escalation for the resolution of client issues, from analysis and research to coordination of resources.

Mandatory Skills/Experience/Qualification:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
  • 2+ years experience with search/performance marketing products
  • Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable
  • Experience working with the Search Ads 360 platform.
  • Demonstrated analytical and problem-solving skills.
  • Demonstrated solution-based selling success and customer relationship skills.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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