Store Manager
1 week ago
Established in 1962 by Co-Founder and then Chief Designer Marie Gray, St. John is the epitome of American Luxury. Starting with a single knit shift dress, Gray's initial vision expanded into a full lifestyle collection including signature knitwear and a timeless wardrobe of elegant and effortless dressing, each piece defined by luxe finishes, hand embellishment and attention to detail. Today St. John employs more than 1,500 people and is vertically integrated with workshops, stores and offices around the world. Its collections are sold in high-end specialty retailers in 19 countries, 37 company-owned stores and through the brand's e-commerce site stjohnknits.com.
This role is a luxury women's apparel store manager located in Vancouver, Canada.
This role is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store's financial results and are responsible for recruiting, staffing, and developing all employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
- Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
- Communicates effectively and with a global perspective; develops and maintains professional relationships
- Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills
- Promotes and supports customer loyalty programs
- Create and maintain positive employee relations by leading and developing a professional store team
- Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan
- Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:
- Monthly Touch Base
- Regularly scheduled Store Meetings
- Product Knowledge materials
- Scheduled Selling Floor time to observe, coach, support and to lead by example
- Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives
- Recruit, hire and develop top sales and management professionals; maintain an active networking group
- Maintain staffing levels in accordance to store headcount
- Develop staff for internal succession planning
- Resolve client issues and requests in a efficient and quick manner
- Demonstrates high level of quality in work, attendance and appearance
- Solves problems/issues methodically and with a sense of urgency
- Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners
- Develops a strategic plan to achieve store business goals
- Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved
- Coach and develop staff to exceed individual and store goals
- Communicate and successfully promote programs, marketing tools and events aimed at increasing business
- Utilize and maintain client database for phone calls, appointments, and events
- Is involved in the community and outreach projects in the local marketplace
- Understands the company's business strategies and direction
- Follows through and accomplishes multiple projects / priorities in a timely manner
- Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports
- Maximize store profits through inventory management
- Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines
- Identify and communicate merchandise assortment opportunities and issues to merchant team
- Execute and maintain visual merchandising standards consistent with the Company brand standards and directives
- Ensure accuracy of Company in store promotions and merchandise markdowns
- Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures
- Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving
- Understands and uses all reports and reporting procedures including Profit and Loss statements
- Ensures accuracy of all POS procedures and conducts training of POS System to staff
- Opens and closes the store performing all tasks to Company standard
- Prepare, schedule and facilitate required Store Meetings
- Maintains standards of cleanliness and organization
- Maintain store and staff safety
- Monitors and maintains compliance to all Company Policies & Procedures
- Adhere to Timekeeping procedures
- Adhere to local, state and federal laws
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