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Travel Consultant

4 weeks ago

Canada Infotree Global Solutions Full time
  • Provide guidance and organize travel for corporate business clients.
  • Analyze and research travel options, and be proactive in anticipating traveler needs to sell additional services.
  • Organize and book business travel for both domestic and international clients, in a variety of complexity, via air, road, rail, and accommodations
  • Confirm that the customers' travel policy, service provider policies, and regulatory requirements are upheld.
  • Implement positive telephone service techniques and respond to specific customer requests.
  • Work together as a team to coach, mentor, and give constructive feedback to enhance service levels
  • Fluent in both French and English.
  • Enthusiasm for providing exceptional client service, including anticipating their needs in advance
  • Display integrity and safeguard personal traveler data.
  • Have a solid grasp of the travel industry and with experience in business travel, leisure travel, or airline reservations
  • Taking care of customer issues quickly and independently, or in conjunction with the supplier.
  • Collaboration and openness to feedback