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Service Technician

4 months ago

Mississauga, Canada Christie Lites Sales Full time

We are a singularly focused business with a mission to be the highest-value provider of stage lighting services in the global marketplace.


Job Purpose

The Service Technician is responsible for the repair and support of lighting equipment as well as Quality Control for all lighting inventory


Key Success Factors


A successful Service Technician will combine technical skills with customer service and time management. Finding efficient solutions to customers’ equipment issues and eliminating defective equipment from inventory are foundational responsibilities for this role. Maintaining a quick turnaround on repairs and maximizing the availability of tested inventory are the primary success factors for this role.


Responsibilities

  • Equipment repair & support
  • Quality Control


1. Equipment repair & support by:

  • Diagnose and Repair electronic, electrical, or mechanical faults with lighting, control, and Special FX equipment for all supported brands
  • Follow service standards regarding service timeline and output quality
  • Submit Parts and Supplies requisitions through Purchasing
  • Provide phone support for clients with defective gear and recommend solutions
  • Track service status through the ERP system (NetSuite)
  • Maintain a clean and organized work area


2. Quality Control by:

  • Test all inbound equipment via the Quality Control process to ensure the defective product is not released on orders
  • Test returning demo equipment and provide any repairs or maintenance required before being made available again
  • Repair and record any defective equipment in addition to inventory


Personal and Professional Attributes for success in this role:

  • Analytical and Creative – identifying solutions to complex problems while keeping the overall goal in mind
  • Inquisitive/Curious – a passion for learning new technology and perspectives
  • Quality conscious – pride in outputting a consistently high level of quality in your work
  • Customer-focused – an understanding that all actions and decisions are taken to improve customer experience and value
  • Goal-oriented – activities are prioritized based on their importance in achieving goals and timelines
  • Organized – methodical in your approach, respect for the workspace and tools, pride in the presentation of self and your work
  • Persistent – relentless in the pursuit of the right outcome
  • Patient and Empathetic – strong listener and a willingness to help achieve a positive outcome
  • Responsive and Agile – the ability to change based on need and move forward with speed
  • Strong communication skills – to understand and be understood effectively as well as using the appropriate mediums of communication to achieve desired outcomes
  • Experience with the service of electronics and motorized/mechanical equipment, preferably in the lighting or entertainment industry
  • Experience with a wide range of hand tools