Solutions Architect

12 hours ago

Montreal, Canada Experience AI Solutions Full time

Solutions Architect-ServiceNow


Start Date: as soon as possible

Type of employment: 12-month contract, renewable

Number of Positions: 1

Location: Montreal, Quebec (Hybrid, 2 days from the office)

Language skills: Strong French is required; English is an asset.

Perks: Work with cutting-edge technologies to drive digital transformation, leverage automation, and create innovative customer interaction solutions that advance the business.


As a Solutions Architect - ServiceNow, you will play a key role in staying at the forefront of innovative technologies and delivering solutions quickly and effectively. Your choices will directly shape the value and impact of the company’s IT capabilities, contributing to the overall success of the business. You know that creating the right solution starts with understanding the business needs, planning projects carefully with a focus on immediate actions, and building strong relationships. Working in a fast-paced, results-driven environment, you’ll help bridge the gap between technology and business goals to deliver practical, impactful solutions.


Principal Duties and Responsibilities:

  • Design and implement architecture solutions for ServiceNow initiatives (CMDB, ITOM, ITSM, Risk, etc.).
  • · Evaluate existing architectures for effectiveness and compliance; recommend improvement strategies.
  • · Analyze current implementations and propose corrective action plans with integrators.
  • · Deploy purchased modules and transition SNOW CMDB to CSDM 3.0.
  • · Develop interconnected digital workflows across multiple ServiceNow modules.
  • · Contribute to the establishment of IT asset management practices and governance.
  • · Assess and suggest methods to maintain the CMDB's currency.
  • · Define and suggest solutions to business challenges while considering constraints and goals.
  • · Collaborate with project stakeholders to ensure alignment with requirements and IT standards.
  • · Produce and present architecture artifacts to the Architecture Review Board (ARB).
  • · Identify and address risks/issues in technology solutions and designs.
  • · Lead RFP technical requirements and evaluate vendor responses.
  • · Assist with the implementation of approved architectures, offering technical guidance and mentorship.
  • · Explore relevant technologies, conduct Proof of Concepts, and recommend future solutions.
  • · Serve as Architecture Owner for critical ServiceNow projects.
  • · Generate architecture artifacts, including blueprints and integration diagrams.


Education and certifications:

Bachelor’s or master’s degree in computer science or engineering or any other related field.


Required Skills:

  • Experience with ServiceNow modules (CMDB, HAM, SAM) and CSDM.
  • Proficiency in full lifecycle ServiceNow implementations.
  • Familiarity with integration technologies (e.g., SSO, SAML, REST, LDAP).
  • Knowledge of Agile Scrum/Kanban, DevOps, and CI/CD processes.
  • Strong analytical and problem-solving capabilities.
  • Advanced understanding of architecture frameworks and methodologies.
  • Experience in evaluating and deploying technology products.
  • Capacity to recommend and justify alternative solutions.


Preferred Skills:

  • Strong communication skills and ability to explain complex technical concepts.
  • Proven leadership and mentorship abilities.
  • Emphasis on solutions and flexibility in adapting to change.
  • Excellent collaboration and interpersonal relationship skills.
  • Proven track record of building rapport with key stakeholders.
  • Bilingual in French and English (asset).
  • TOGAF, DASM, or equivalent certifications.
  • ServiceNow Certification.
  • ITIL certification.

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