Procedures & Operations Support Manager
1 week ago
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Regulatory, Policy & Business Process, the position is responsible to develop standards and system procedures based on established business processes and policies. The position also interfaces with Regulatory, Commercial and Operations Engineering Teams to develop and improve Cargo products. Responsible to provide system field support regarding, Security, Live Animals, Perishables, Dangerous Goods and other Special handling Cargo. The position represents the Cargo Branch on ad-hoc corporate initiatives as well as industry working groups.
Key Functions:
Activities and key accountabilities, including: Responsible for standards and procedures management for the Cargo branch
Design and validate corporate standards and procedures for the carriage and handling of Cargo products and solutions
Develop, maintain, issue and assist in the distribution of Cargo publications 178
Responsible to establish, promote and provide system field support on Cargo standards and procedures
Liaise with Training and Development to maintain accurate cargo training expectations in accordance with SOPs
Partner with business units to set and review quality standards and identify quality performance measures, targets and tolerances
Act as an internal consultant to formulate and recommend policies for the specialized areas towards establishing a common approach and regulatory compliance
Manage, develop and maintain procedural communications
Develop and issue embargoes
Develop and issue Air Canada Cargo procedural bulletins
Provide direction for the development of new forms
Manage and Initiate Cargo Legacy system enhancements
Participate in testing of product changes to Cargo Legacy system as they pertain to procedures
Maintain and update AC Aeronet information for Cargo Operations
Issue Cargo policy changes on the carriage and handling of Perishables, Live Animals, Valuables, Compassionate and other Special Handling Cargo
Provide expertise and operational support on all Cargo products and solutions
Conduct Cargo operational compliance and safety audits
Represent Air Canada Cargo on ad-hoc corporate initiatives
Qualifications University or college diploma preferred with emphasis on management training
Communicate effectively in both written and verbal
Be action oriented
3 -5 years in airline Operations experience an asset
Six Sigma green belt training or equivalent an asset
Project Management Certificate (or equivalent) and credentials / accreditation in Quality Management (ASQ, CQMgr) or equivalent an asset.
At least 5 years operational experience with a Canadian Air Operator in the function of airports, cargo or security
Must demonstrate significant achievements in specific quality areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities;
Strong capabilities in Microsoft 365
Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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