Ecom Content and Business Systems Analyst

Found in: Appcast CA A2 P - 2 weeks ago

Montreal, Canada Moose Knuckles Canada Full time

WHAT WE BELIEVE
We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

WHO WE ARE
We are bold, we are tenacious, we are courageous and brave.
We are a cast of characters;
We embrace our differences and we share our likenesses.

Some of What’s in it for You
Paid Personal Days
Generous Benefit package
Employee Assistance Program
Employee Loyalty Reward Program
Generous welcome gift
Company events

We are seeking a Ecom Content and Business Systems Analyst to join our team and play a pivotal role in supporting our Ecommerce team.

**Key Responsibilities: **

System Analysis (50%):
Evaluate system functionalities and recommend enhancements.
Assist with site testing and quality assurance for system reliability.
Assess feasibility and make recommendations for specific business requests.
Troubleshoot and resolve E-commerce technical issues.
Provide technical support and guidance to users.
Create, review, and deliver end-user documentation (user guide, process flow charts, and training materials) and training for accuracy.

Content Management (25%):
Collaborate with teams to gather copy, translation, images for any site content updates.
Execute day-to-day E-commerce content updates.
Conduct site QA for any content updates ensuring content is responsive across devices and updated accordingly across all sites.
Manage and update content across 3rd party vendor dashboards as needed.

Project Management (25%):
Manage smaller E-commerce projects and enhancement requests.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
log tickets as needed and ensure timely resolution and implementation.
Support and participate in UAT testing for all site modifications and enhancements.
Coordinate with dev team for support as and when needed.

QUALIFICATIONS:
2-3 years Ecommerce experience.
Strong proficiency in HTML and CSS
Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
Strong Documentation and Communication skills required (Document Business Requirements, use case development, business process diagraming, facilitating information gathering sessions and workshops)
Excellent skills with MS Office, MS Project and Web-based software
Strong organizational skills
Excellent verbal and written communication skills.
A proactive approach to problem-solving.
Keen eye for detail.

If you are enthusiastic about Ecommerce and eager to gain valuable experience in a dynamic fashion retail environment, we encourage you to apply for this position. Join our team and be part of our exciting journey towards success.

Moose Knuckles is a Canadian company headquartered in Montreal and operating in North America, Europe and Asia. Professional French language proficiency is therefore required and essential for all Montreal-based employees. In addition, the professional English proficiency is also important since it allows to collaborate with the employees of the group based internationally.

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