Bilingual Warranty Specialist

2 weeks ago

Pickering, Canada Exact Match Recruitment Full time

Bilingual Warrant Specialist


Description:


Adjudication, Analysis, Reporting and Vendor recovery of Warranty Claims

Responsibilities


  • Manage initial stage of Dealer inquiries regarding support for warranty related topics. (phone, and email)
  • Manage warranty claim processing and adjudication from dealer submission to resolution including
  • Manage Dealer claim appeal
  • Train dealer staff on use and efficiency creating and submitting claims
  • Provide timely reports and analysis of the warranty data
  • Identify quality concerns from warranty claims, and progress improvement to the warranty system and process
  • Inspect returned warranty parts for claim legitimacy and failure analysis for quality assurance purpose
  • Create and distribute vendor recovery performance report
  • Update vendor contracts and policies
  • Coordinate the translation of warranty documents, and return requests from vendors
  • Coordinate receiving and shipping of warranty parts
  • Dealer and customer service support
  • Other duties to support the Service and Warranty Department


Requirements

  • College diploma or university degree in a business or technical related field
  • Must be fully bilingual - English/French
  • Minimum of 3 years’ experience in a warranty administration environment or role
  • Familiar with Automotive, Heavy equipment or construction Industry
  • Experience in a technical related field
  • Presentation / reporting / communication / listening skills
  • Reporting (excel, Power BI, Salesforce), Presentation (Powerpoint)

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