Director, Retail Cafes

1 day ago

Greater Vancouver Metropolitan Area, Canada 49th Parallel Coffee Roasters Full time

POSITION DESCRIPTION



Title: Director of Retail Cafés

Date: November 2024

Reports to: President

Location: Vancouver, B.C.



Job Description


The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality. This leader’s key focus areas will be leading a high performing customer-focused team, ensuring exceptional quality coffee and food, implementing training, tools & technology, and delivering strong operational & financial KPIs. A successful candidate will have exceptional leadership and communication skills, have a proven track record of leading muti-site operations, and be results-oriented with strong execution capabilities.

This position will serve as a role model, both internally and externally, and will exemplify the company’s culture and values. The position will be based in Vancouver, B.C.


Primary Responsibilities


Exceptional Quality & Experience in Cafés

  • Ensure 49th Parallel exceptional customer service is being executed in all cafés
  • Oversee effective & efficient operations in cafés focused on customers, ensure health & safety programs are executed
  • Assess café menu to meet needs of customers, lead recommendations on modifications
  • Create work policies and best practices/SOPs for all café positions
  • Identify and oversee roll-out seasonal/new product innovation including recipe development, testing and training
  • Identify opportunities to improve in café experience including merchandising & signage
  • Collaborate with marketing team to ensure successful program ideas and execution


People Management, Training & Development

  • Manage café management team (CLT) members, create ongoing development plans for CLT and build succession plans
  • Build and lead a positive culture and embed company values, helping employees to bring values to life; address and cultural or behavioural issues as they arise
  • Build/oversee and manage café hiring programs in collaboration with people & culture
  • Oversee 49th training programs
  • Develop and train simple and repeatable methods for café staff to maintain/improve quality product
  • Lead performance management program for management staff


Café Performance & Operations

  • Develop plans to grow same café revenue and profit while maintaining exceptional quality & experience, implement initiatives to achieve all financial targets and performance goals
  • Manage and analyze financial KPIs and controls for all areas of the restaurant and determine business priorities
  • Build annual budget and reforecasts for cafés
  • Complete regular COGs and pricing reviews, maintain strong relationships with vendors
  • Oversee and ensure maintenance and cleanliness of property
  • Oversee management Point-of-Sale system updates and changes, as required
  • Analyze and test new business tools and software to help streamline operations
  • Test new equipment for ability to deliver to 49th quality standard


External Focus

  • Meet with potential partners to discuss special promotions / events
  • Assess potential supply partners for café food and beverage offerings
  • Maintain an up-to-date knowledge of the specialty coffee market, locally and globally
  • Develop strategies to compete and retain relevance and competitive edge within the market
  • Build and retain relationships with suppliers, consumers, customers and professional associations


Knowledge & Skills

  • Passionate about specialty coffee, experience in coffee an asset
  • Exceptional leadership and communication skills, inspirational leader who manages team effectively to deliver goals
  • Proven track record of leading a customer focused, multi-site hospitality business
  • Results-oriented with strong execution capabilities
  • Ability to prioritize multiple projects and drive key priorities to completion
  • Strong, agile problem solver, ability to analyze performance data and execute strategies to improve efficiency and profitability
  • Ability to build strong relationships with peers and team members
  • Good knowledge of computer skills – powerpoint, excel, word
  • Have a vehicle and able to travel to all café locations

  • Director, Retail Cafes

    1 day ago

    Greater Vancouver Metropolitan Area, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTIONTitle: Director of Retail CafésDate: November 2024Reports to: PresidentLocation: Vancouver, B.C.Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality....

  • Director, Retail Cafes

    1 day ago

    Greater Vancouver Metropolitan Area, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTIONTitle: Director of Retail CafésDate: November 2024Reports to: PresidentLocation: Vancouver, B.C.Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality....

  • Director, Retail Cafes

    1 day ago

    Greater Vancouver Metropolitan Area, CA 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTIONTitle: Director of Retail CafésDate: November 2024Reports to: PresidentLocation: Vancouver, B.C.Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality....

  • Director, Retail Cafes

    1 day ago

    Greater Vancouver Metropolitan Area, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTION Title: Director of Retail Cafés Date: November 2024 Reports to: President Location: Vancouver, B.C. Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee &...

  • Visionary Cafe Director

    4 days ago

    Metro Vancouver Regional District, Canada 49th Parallel Coffee Roasters Full time

    Job SummaryWe are seeking a highly skilled and experienced Cafe Director to lead our team of cafe management and staff. The successful candidate will be responsible for ensuring exceptional customer service, operational efficiency, team leadership, and coffee & food quality across all our cafes.

  • Director, Retail Cafes

    6 days ago

    Greater Vancouver Regional District, BC, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTION Title: Director of Retail Cafés Date: November 2024 Reports to: President Location: Vancouver, B.C. Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee &...

  • Director, Retail Cafes

    5 hours ago

    Greater Vancouver Regional District, BC, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTION Title: Director of Retail Cafés Date: November 2024 Reports to: President Location: Vancouver, B.C. Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee &...

  • Cafe Manager

    1 week ago

    Vancouver, Canada Thierry Full time

    **Position**:Cafe Manager, Thierry **Reports to**:Director of Operations **Location**:Thierry, West Vancouver **WHO WE ARE**: A premium chocolaterie patisserie cafe, voted “Best Desserts” and “Best Pastries” in Vancouver, Thierry offers a contemporary approach to the finest handcrafted pastries. With a dedicated team of service-oriented colleagues...

  • 49th Parallel Coffee Roasters | Director, Retail Cafes

    5 days ago

    greater vancouver, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTIONTitle: Director of Retail CafésDate: November 2024Reports to: PresidentLocation: Vancouver, B.C.Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality....

  • Blue Water Cafe Is Hiring Experienced Servers

    3 days ago

    Vancouver, Canada Toptable Group Full time

    **Position**: Server, Blue Water Cafe **Reports to**: Restaurant Director Blue Water Cafe is Vancouver’s definitive destination for seafood, widely known for its excellence in celebrating the extraordinary flavours of BC. Consistently awarded “Best Seafood Restaurant” in Vancouver and recognized for its unparalleled service, an evening at Blue Water...

  • Server/retail Associate

    5 days ago

    Vancouver, Canada New Amsterdam Cafe Full time

    **Server** **Summary**: New Amsterdam Cafe is a restaurant, retail shop, cafe, lounge, and experience! We are looking for part-time or full-time Server & Retail Associate for this position that will be part of the floor team and who are responsible for elevating and enhancing the New Amsterdam Cafe guest experience. **Duties and Responsibilities**: -...

  • 49th Parallel Coffee Roasters | Director, Retail Cafes

    8 hours ago

    greater vancouver, Canada 49th Parallel Coffee Roasters Full time

    POSITION DESCRIPTIONTitle: Director of Retail CafésDate: November 2024Reports to: PresidentLocation: Vancouver, B.C.Job Description The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality....

  • Cafe Baker

    7 days ago

    Vancouver, Canada Kits Beach Coffee Full time

    We are looking for a 4-day per week baker/food prep person who has previous baking or cafe BOH experience. This position will be working Friday-Monday, with two days as solo baker, and two days as assistant baker to the kitchen manager. You will be baking and food prepping our assortment of current items daily. Our menu is focused on seasonal, local,...

  • Blue Water Cafe Is Hiring a Full-time Food Runner!

    3 days ago

    Vancouver, Canada Toptable Group Full time

    **Position**: Full-time Food Expeditor/Runner **Reports to**: Restaurant Director Blue Water Cafe is Vancouver’s definitive destination for seafood, widely known for its excellence in celebrating the extraordinary flavours of BC. Consistently awarded “Best Seafood Restaurant” in Vancouver and recognized for its unparalleled service, an evening at...

  • Cafe Cook/barista

    1 day ago

    Vancouver, Canada Edge KitchenCatering Full time

    **Café / Cook /Barista Counter Service (East Village)** Edge Kitchen - East Village, has just re-launched our Cafe location at 1927 E. Hastings. This retail location is part of Edge Catering, an established, thriving corporate and event catering company. We are looking for a new café staff member with experience as both a customer facing Cook and...

  • Cafe Supervisor

    4 days ago

    Vancouver, Canada Thierry Chocolates Full time $19

    Position: SupervisorLocation: Thierry AlberniReports to: Store ManagerWHO WE ARE:Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid...

  • Cafe Baker

    22 hours ago

    Vancouver, Canada Kits Beach Coffee Full time

    We are looking for a 3-4 days per week baker who MUST have previous baking experience in a similar role. This position will be working Friday-Monday, with two days as solo baker, and two days as assistant baker to the kitchen manager. You will be baking and food prepping our assortment of current items daily. Our menu is focused on seasonal, local,...

  • Director of Finance

    17 hours ago

    Greater Vancouver, Canada The Headhunters Recruitment Full time

    We’re looking for a hybrid Director of Finance in the retail industry.Our client, a prominent leader in the retail space, is looking for an experienced Director of Finance to join their team in Vancouver, British Columbia. The Director of Finance is responsible for the financial strategy, planning, and management of various retail operations. This exciting...

  • Director of Finance

    2 days ago

    Greater Vancouver, Canada The Headhunters Recruitment Full time

    We’re looking for a hybrid Director of Finance in the retail industry.Our client, a prominent leader in the retail space, is looking for an experienced Director of Finance to join their team in Vancouver, British Columbia. The Director of Finance is responsible for the financial strategy, planning, and management of various retail operations. This exciting...

  • Director of Finance

    2 days ago

    Greater Vancouver, Canada The Headhunters Recruitment Full time

    We’re looking for a hybrid Director of Finance in the retail industry.Our client, a prominent leader in the retail space, is looking for an experienced Director of Finance to join their team in Vancouver, British Columbia. The Director of Finance is responsible for the financial strategy, planning, and management of various retail operations. This exciting...