Director - Software Quality Engineering

About JCI

Johnson Controls Inc (JCI) is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries, with over 117,000 employees, JCI creates intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Their commitment to sustainability dates back to their roots in 1885, with the invention of the first electric room thermostat. JCI is committed to helping their customers win and creating greater value for all of their stakeholders through strategic focus on their buildings and energy growth platforms. For additional information, please visit or follow on Twitter.

As a global leader for smart, healthy and sustainable buildings, JCI has one of the largest security portfolios in the world, growing exponentially, with recent acquisitions of advanced security systems and integration brands like Qolsys and Esotec. Together with its other intrusion brands: DSC (Digital Security Controls), Bentel, Sur-Gard, and Visonic, JCI Security offers everything from access controls to intruder prevention, from video surveillance to cybersecurity. They leverage the latest technologies to integrate their products and services into comprehensive, holistic solutions. They maximise safety, improve efficiency and ensure business continuity, while at the same time innovating continuously to offer leading-edge solutions.

The security business of JCI designs, manufactures and markets intrusion and access video security products for a global security market for both commercial and residential markets. It has 2,000 employees who are located in R&D engineering (largest design centre being in Toronto, Canada), supply chain, manufacturing and sales facilities in N. Ireland, UK, Italy, U.S., Canada, India and China. With globally recognized brands and quality security products to protect people and property, they have historically developed some of the world's most technologically advanced intrusion, video, access control, and real-time tracking solutions, providing a competitive advantage to the company when it comes to system integration.

The vision of Johnson Controls is a world that's "safe, comfortable and sustainable"-and their broad set of innovative security products and services focuses on what is needed to make people, facilities and assets safe. Aligned with this umbrella vision of JCI, its Security business is dedicated to achieve the most current ISO quality assurance standards and superior product efficiency, performance and reliability. They continue to expand their global footprint and build on a comprehensive portfolio of patents to maintain their leadership position in the marketplace. For more information, please go to the official website:

What you will do

Reporting to the Vice President, Global Engineering, Intrusion Security Products in Toronto, the Director, Software Quality Engineering will provide global leadership for the software quality assurance engineering team and certification team.

The Software Quality Director will oversee the quality assurance (QA) processes within the global organization, ensuring that our software products meet the highest standards of quality and reliability. This role requires extensive experience in Agile methodologies, a strategic mindset, and a hands-on approach to lead and mentor the QA team. The ideal candidate will be a proactive leader with a passion for continuous improvement and a keen eye for detail.

In the search of a transformational leader to create a high performing culture by developing, mentoring and building the talent potential of the software quality engineering and certification team. They will be equally adept at enhancing the processes, handling resource issues and collaborating with the cross-functional teams of Software, Hardware, Mechanical, Product Management, Marketing and Manufacturing, to assure successful delivery of product releases.

How will you do it

Leadership and Strategy: Develop and implement a comprehensive quality assurance strategy that aligns with the company's objectives.
Lead and mentor a team of QA professionals, fostering a culture of quality, collaboration, and continuous improvement.
Stay abreast of industry trends and best practices to continuously evolve the QA processes.
Quality Assurance Management: Oversee all aspects of QA including test planning, execution, and reporting.
Ensure rigorous testing of software products to identify and resolve defects early in the development cycle.
Implement and maintain QA metrics to monitor and improve the quality of software products.
Agile Methodologies: Champion Agile practices within the QA team and across the organization.
Collaborate closely with cross-functional teams, including development, product management, and operations, to ensure seamless integration of QA processes in the Agile workflow.
Facilitate Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to enhance team efficiency and product quality.
Process Improvement: Identify areas for improvement within the QA processes and implement effective solutions.
Drive initiatives to automate testing processes, increase test coverage, and reduce cycle times.
Ensure compliance with industry standards and regulatory requirements.
Stakeholder Communication: Communicate QA strategies, plans, and progress to senior management and stakeholders.
Provide regular updates on product quality, risks, and mitigation strategies.
What we look for Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree is an asset.
10+ years of experience in software quality assurance, with at least 5 years in a leadership role.
Extensive experience with Agile methodologies.
Proven track record of successfully leading QA teams in a fast-paced, Agile environment.
Strong understanding of software development lifecycles, testing methodologies, and QA best practices.
Experience with automated testing tools and frameworks.
Certification in Agile (e.g., Certified ScrumMaster) is a plus.
Knowledge of Intrusion Security System environments including its regulation is an asset
Knowledgeable in regulatory standards and its processes for certification such as; Wi-Fi, Zwave, Zigbee, Cellular, UL/ULc is an asset.
Basic knowledge of analog and digital hardware, microcontrollers, microprocessors and DSP processors. Product knowledge relating to security system is an asset.
Preferred Proven transformational leadership skills, with expertise in creating a design for quality culture
Work in a collaborative and persuasive manner across all functions to create a design for quality mindset
Excellent communication, interpersonal and presentation skills.
Strong analytical and problem-solving abilities in a highly complex environment
Self-motivated, driven personality to institute change
Strong business acumen, coaching and mentoring skills
Equal Opportunity & Accommodation

While we appreciate all applications we receive, only candidates under consideration will be contacted. Johnson Controls is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and or any other basis protected by law.

Johnson Controls is committed to providing accessible employment practices that are compliant with applicable legislation. Applicants requiring accommodation for disability during any stage of the recruitment process are encouraged to advise accordingly.

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.