Service Designer

5 days ago

Canada Bevertec Full time

Description

In this role, the successful candidate will be required to support GIS service/solution designs for three projects within the Geospatial Ontario IT Program.


Must Haves:


5+ years Of Service Designer

Experience supporting the design of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, ArcGIS Image Server

Experience with multiple spatial and non-spatial databases / data management technologies


Responsibilities:

  • Map the current state of multi-disciplinary service designs from a user-centered perspective and identifying opportunities for re-engineering service strategies, processes, methods, and practices
  • Lead and coordinate concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods
  • Recommend cost-effective solutions supporting OPS business needs
  • Act as the primary service design consultant within multidisciplinary project teams, defining the project approach and leading key service design activities
  • Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery
  • Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement
  • Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions
  • Lead the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the service design function and outcomes
  • Research and analyze the integrated service requirements of government, partner ministries, and customers, taking into account a user-centered perspective
  • Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes, methods, practices, and associated tools is current and complete
  • Facilitate change management with service providers and client ministries to add new products and services across all service delivery channels
  • Participate in business planning activities and coordinate service design engagement processes
  • Provide service design expertise to service owners, managers, clients, and users, including making presentations and recommendations to relevant senior executives
  • Participate in project and advisory committees to provide service design advice and expertise, reports, and recommendations, and to coordinate testing, implementation, and post-implementation review planning
  • Research trends, developments, and best practices in service design to ensure projects reflect optimal processes, practices, methods, tools, and performance indicators
  • Lead, develop, and participate in knowledge-sharing initiatives to raise awareness and acceptance of service improvements, benefits, and understanding of potential risks incurred by inconsistencies


Knowledge and Skills:

  • Knowledge of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, ArcGIS Image Server, GIS infrastructure, middleware, maintenance, services, applications, databases, monitoring, and tools
  • Knowledge of integrated networking technologies, Microsoft Azure, Oracle Spatial, MS Fabric, midrange server, enterprise storage, and personal computer system technologies
  • Service design principles, techniques, methodologies
  • Content strategy, inclusive writing, and user-centered design
  • Communicating complex information clearly
  • Government policies, standards, and legislation relating to digital service delivery
  • Journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research, and content testing
  • Managing multiple projects with attention to detail
  • Political acuity, collaboration, and relationship management
  • Agile product development tools and techniques
  • Analyzing analytics, feedback, and user research findings

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