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Bilingual Construction Equipment Technician for OEM

2 months ago


Pickering, Canada Exact Match Recruitment Inc Full time

Bilingual Construction Equipment Technician for OEM


You will be supporting all dealers on a technical level and working from corporate head office. This role also be Hybrid working from office 3 days a week and from home 2 days a week.


Duties and responsibilities


  • Provide dealer service staff and internal staff with technical information and support in the areas of Product Support ( Agricultural, Construction and Compact equipment)
  • Support dealers and customers in the areas of hydraulic and electrical systems, gas and diesel engines, transmission systems.
  • Provide technical support and advice to dealer technicians, field staff and internal staff by way of phone, email, Dealer Link, and training seminars
  • Maintain Dealer Link web system and internal database with the most recent and accurate information from plant factories and local vendors
  • Issue Service Bulletins, Field campaigns, Technical tips, and Technical Service Reports
  • Assist on managing warranty claim processing and adjudication from dealer submission to resolution
  • Identify potential product concerns, maintain the Technical Problem Log sheet, and issue Flash reports
  • Recall and examine equipment/parts, and recommend product improvement ideas to the team as well as to the factories/vendors
  • Organize and conduct school preparation meetings with internal staff
  • Take an active role in the organization and delivery of technical service training


Requirements


  • College Diploma or Certified technician, preferred experience working with construction, Heavy equipment, Agricultural or compact equipment
  • Bilingual French is a must
  • Extensive knowledge and hands on experience of hydraulic and electrical systems, gas and diesel engines, and transmission systems for agricultural and construction equipment
  • Excellent verbal and written communication and listening skills
  • Computer skills including MS office applications and Lotus notes
  • Able to work with minimal supervision, and team player
  • Some travel required
  • Time management skills and customer handling skills