Desktop Support Technician

2 weeks ago


Brandon, Canada TekWissen ® Full time

Job Title: Desktop Support Technician

Location: Brandon, MB - R7A 2B3

Duration: 5 Months

Job Type: Contract

Work Type: Onsite

Pay: $27-$27.00/hr

Job Description:

  • Client is looking for an experienced deskside support tech who can work independently and within a deskside support team.
  • Tech will be resolving Remedy tickets for operating system and application support, as well as installations, adds, moves, & changes.
  • Tech must have a working knowledge of desktop/laptop hardware, software support, print drivers, and basic application support.
  • The ideal candidate will provide exceptional customer service and technical support for desktop/laptop hardware, software, and print drivers.
  • Responsibilities include resolving technical issues, handling installations, and performing moves and changes.
  • Candidates should have 2-5 years of related experience, an AA degree, or equivalent technical training, and must obtain an A+ Certification within the first 6 weeks of employment.
  • Strong communication skills and a proactive, customer-oriented approach are essential.

Key Responsibilities:

  • Resolve technical issues for desktop/laptop systems.
  • Handle software support and print driver issues.
  • Perform installations, adds, moves, and changes.
  • Provide excellent customer service and support.
  • Prepare reports on product failure trends and service issues.

Requirements:

  • 2-5 years of related experience or equivalent education.
  • A+ Certification (or able to obtain within 6 weeks).
  • Strong problem-solving and communication skills.
  • Ability to work independently and within a team.



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