Crisis Support Worker

3 weeks ago

North Bay, Canada Calian Group Full time

Job Title: Crisis Support Worker

Location: North Bay, ON

Remote: No

Business Unit: Health

Department: Health Services



Position Overview


Calian is currently building a team of Crisis Support Workers to support a 911 call centre for a public safety organization.


Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis

• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services

• Decrease the volume of non-emergent mental health-related calls

• Reduce the use of public safety personnel for non-emergent responses when appropriate

• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.


Qualifications

• Telephone crisis service delivery, preferably more than 2 years’ experience

• Data entry and excel reporting experience

• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone

• Delivery of over the phone assessments and safety planning

• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis

• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis

• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral

• Critical thinking and problem-solving skills

• Ability to effectively and efficiently navigate multiple computer systems

• Ability to work well both independently and as part of a multi-disciplinary team.


Additional Requirements


• You will be able to obtain a Provincial Security Clearance

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