Customer service Advisor

Found in: Appcast CA A2 P - 2 weeks ago

Ottawa, Canada Go RH Full time

Our client JJS Abrasifs is looking for a motivated and competitve Bilingual Customer service Advisor for their clients in the Quebec region and throughout Canada.

MAIN RESPONSIBILITIES OF THE BILINGUAL CUSTOMER SERVICE ADVISOR

Customer service (50%)

• Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use) ;

• Respond to requests from representatives and liaise with other units;

• Liaise with the warehouse manager to answer questions about their deliveries;

Quotations and order processing (20%)

• Receive and process customer requests;

• Prepare and check orders and quotations and process them in the SAP system;

• Respond to billing inquiries;

Purchasing (30%)

• The Customer service Advisor Assist the buyer in the analysis of MRP reports;

• Assist the buyer in tracking orders with suppliers;

• Participate with the buyer in updating costs (MRC), purchase and sales prices in item files;

WORKING AT JJS MEANS :

• Working in a family business on a human scale;

• Working in a clean, temperate, state-of-the-art environment;

• A standard 37-hour work week.

• Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).

• Deferred Profit Sharing Plan after 6 months (DPSP, 2% of salary).

• Laptop computer and equipment.

• Vacation: 2 weeks plus company closure during December vacations.

QUALIFICATIONS / REQUIREMENTS OF THE CUSTOMER SERVICE ADVISOR :

• Fluently bilingual, strong communication skills in English and French (written and oral);

• College diploma in general administration (or any other related experience or qualification deemed relevant);

• 1 to 2 years' experience in customer service with a distributor of industrial products;

• Customer-oriented;

• Concern for quality and detail;

• Ability to build trusting relationships;

• Good knowledge of Microsoft Excel and Outlook;

• Experience with SAP would be considered an asset;

For all information contact Mohamed Kebe at or .

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French verison

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JJS Abrasifs, notre client, est à la recherche d'un candidat très motivé et compétitif pour combler le poste de Conseiller(ère) au service à la clientèle Bilingue qui s'occupera de répondre aux besoins de nos clients principalement au Québec mais également à travers le Canada .

RESPONSABILITÉS DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :

Service à la clientèle (50%)
• Répondre aux demandes générales de nos clients par téléphone (donner les prix, guider les clients dans le choix du produit à utiliser) ;

• Répondre aux demandes des représentants et assurer la liaison auprès des autres unités ;

• Assurer la liaison avec le responsable de l’entrepôt afin de répondre aux questions concernant leurs livraisons ;

Soumissions et traitement des commandes (20%)

• Recevoir et traiter les demandes des clients ;

• Préparer et vérifier les commandes et les soumissions et de les traiter dans le système SAP ;

• Répondre aux demandes liées à la facturation

Achats (30%)

• Assister l’acheteur sur l’analyse des rapports MRP;

• Aider l’acheteuse dans le suivi des commandes chez les fournisseurs;

• Participer avec l’acheteuse à la mise à jour des cost (MRC), des prix d’achat et ventes dans les fiches des articles ;

AVANTAGES DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À LA CLIENTÈLE :

Oeuvrer dans une entreprise familiale à échelle humaine ;

Évoluer dans un environnementpropre, tempéré et à lafine pointe de la technologie ;

Semaine de travail standard de 37 heures.

Assurance collective après 3 mois (santé, invalidité, médicaments prescrits, programme d'aide auxemployés).

Programme de participation différée aux bénéfices après 6mois (RPSP, 2 % du salaire).

Ordinateur portable et équipement.

Congés: 2semaines plus la fermeture de l'entreprise pendant les vacances de décembre.

QUALIFICATIONS / EXIGENCES :DU REPRÉSENTANT TECHNIQUE AUX VENTES

Parfaitement bilingue, fortes aptitudes à la communication en anglais et en français (à l'écrit et à l'oral);

Diplôme d'études collégial en administration général (ou toute autres expériences ou qualification connexejugées pertinentes) ;

1 à 2 années d’expérience au service à la clientèle auprès d’un distributeur deproduits industriel;

Orienté client ;

Soucis de la qualité et du détail ;

Capacité à bâtir des relations de confiance ;

Vous avez de bonnes connaissances des logiciels Microsoft Excel et Outlook ;

Une expérience avec SAPsera considérée comme un atout ;

Contacter Mohamed Kebe pour tous renseignements au ou par courriel au

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