Salesforce Technologist
3 weeks ago
The Role:
- You will be responsible for proactively supporting our customers for a wide range of scenarios including defining business process, analyzing requirements, implementing in the salesforce.com platform and driving business process improvements for our clients.
Responsibilities:
- Leverage technical expertise to configure salesforce.com instances
- Work directly with team members and business to understand corporate vision and requirements, and translate them into appropriate technical specifications
- Participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives
- Critically evaluate information gathered, reconcile conflicts, translate high-level information into details, and distinguish user requests from the underlying true need
- Develop and configure a multitenant, distributed application using Salesforce technology
- Assisting users with questions, providing support, and adoption of the platform
- Providing timely and effective solutions to technical complexities and challenges
- Provide information around best practices in the CRM, ERP and business process space
- Support data migration activities
- Keep updated of Salesforce releases, features and best practices. Make recommendations relating to implementation and change management
- Perform quality assurance testing as required
Qualifications:
- Post-Secondary education in Computer Science, Business Administration or equivalent training/ experience
- 2+ years of building experience on the Salesforce.com platform
- Strong experience with designing Flows and Automations within salesforce.
- Ability to listen to business requirements and pain points and be able to document and prototype solutions.
- Strong analytical skills, ability to meet tight deadlines, while working in a fast-paced environment
- Proven ability to design and optimize business processes
- Can effectively communicate technical issues in non-technical terms to stakeholders
- Well versed in Salesforce products and industry best practices related to design, development, testing, business processes, workflow, reporting and sustainment of the system
- Salesforce.com Certifications (Admin, Sales Cloud, Service Cloud, and/or Developer)
Nice to haves:
- Experience with consulting or with an implementation team.
- Understanding of XML, SQL, SOQL, and enterprise application integration
- Integration experience: ETL tools, various integration endpoints (CRM, RDBMS end points, ERP)
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