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Business Analyst- TSYS

3 months ago

Toronto, Canada Apex Systems Full time

Business Analyst – TSYS


Apex Systems is a large staffing and consulting firm and we are looking for a Business Analyst who is looking to work at a Big 5 Bank supporting highly visible TSYS Initiatives. If you are successful at working within highly matrixed environments, driving business requirements, this is the role for you


Client: Big 5 Bank

Location: Hybrid. 2 Days downtown Toronto.

Start Date: Mid – End June 2024

Contract: 1 Year contract to start, can extend up to 2 years.

Working hours: 7.5 hours per day


Department Overview:

Banks Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response changes and key co-brand & Affinity partnerships, including Airmiles. The team provides oversight of all strategic and run initiatives in addition to platform optimization in partnership with our key suppliers. This is an energized, diverse, and fun team. If you want to experience


Role Mandate:

The Senior Business Analyst will work with the various business and technology partners, and vendors, throughout the various project phases, including initiation, concept, analysis, development, testing and implementation. The Senior Business Analyst will be accountable to plan, manage, lead, and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. As a Senior Business Analyst, the successful candidate will be expected to have a broad and comprehensive working knowledge of the Requirements Management Life Cycle and a good understanding of Project Delivery Life Cycle.


The incumbent will also be expected to have a solid working knowledge of the TS2 platform (credit card transaction system).


The Senior Business Analyst collaborates with the project team members and business partners to collect, clarify, and translate business requirements into documentation and conceptual design, from which Development and/or Configuration is required. The incumbent interacts closely with the various stakeholders within the business such as the T&O, P&C Product, Risk and Fraud groups when approving the various TSYS project components that will focus on Canada Consumer but may include US Consumer and/or US/CAN Commercial. The incumbent also works closely with the QA or UAT Test Team ensuring that the quality of the development meets the banks expectations.


Candidate Value Proposition:

This role allows the candidate to work in an established institution and with multiple groups, which will allow candidate to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. This position requires strong leadership, analytical and problem-solving skills. The chosen candidate must be a mature individual who is able to work with minimal supervision, contribute to a positive work environment, and manage multiple assignments with competing priorities successfully.


Group Culture:

This individual will be working in a collaborative and diverse team-oriented environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.


  • Role Responsibilities:Initiate and lead impact assessment and identifies key stakeholders who are responsible for assessing the impacts of the release (and financial impacts if applicable)
  • Identify potential downstream impacts to other internal systems of vendors, ensuring applicable stakeholders are identified and engaged on the project
  • Facilitate requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing the stated goal(s) of the session within the context of the request objectives
  • Lead the Configuration system design of new and changed products and conduct business impact assessment (BIA) in partnership with the team and other stakeholders
  • Engage and/or work with Solutions Architect as required
  • Documents, reviews, submit, and validate all documentation received from all supplier groups, and communicate applicable information back Leadership, Business Requestor, and key stakeholders
  • Provides clarification of requirements and functionality to be delivered to other project team members to assist them in the creation of their specific project deliverables (e.g., assists the testing team in the creation of the Testing Strategy and Testing Execution Plan)
  • Participates in the validation of the testing output including First Occurrence Validation to ensure it meets the requirements of the business
  • Properly documents and tracks issues, resolution, in applicable artifacts. Keeps accurate artifacts, approvals, etc. in applicable tracker/logs/workflows tools
  • Ensure that appropriate approvals are obtained, documents reviewed by participants governing regulatory compliance and that changes are implemented as needed to remain compliant with all current regulations – escalating issues as needed to the team or project lead
  • Ability to manage Large and Complex projects spanning across multiple system applications


  • Must-Have Skills:In depth knowledge of TS2 system, and other peripheral systems
  • TS2 platform (credit card transaction system) experience – configuration and changes of the system itself
  • Strong ability, and proficient in soliciting and gathering business requirements
  • Strong understanding of Card issuance, replacement, and design attributes
  • Good knowledge of regulatory compliance environment in Canada
  • Understanding QA processes and lifecycle management (SDLC); Solid knowledge of project life cycles and practices
  • Strong understanding of the Vendor Project methodologies (CLM, TSDM)
  • Ability to take ownership and lead a project – manage deliverables with minimal supervision (may juggle small to medium size projects)
  • Ability to manage multiple/simultaneous projects while meeting tight timelines
  • Analysis and solution documentation experience
  • Understanding of credit card products in general
  • TSYS experience
  • Nice-to-Have Skills:Previous banking / FI experience
  • Industry-specific knowledge and experience is an asset
  • Possesses solid business knowledge in the Finance, Banking, Payments Industry
  • Experience working with, and knowledge of, internal client applications
  • Ability to document repeatable processes in SharePoint
  • Soft Skills:Strong stakeholder management skills
  • Good relationship management and interpersonal skills
  • Excellent time management skills, analytical and problem-solving skills
  • Excellent documentation abilities
  • Solid knowledge of project life cycles and practices
  • Excellent communication skills (written, verbal)
  • Knowledge of SharePoint
  • Adaptability and flexible
  • Strong leadership skills
  • Independent enough to communicate with stakeholders and find solutions


  • Educational Requirements:Possesses a university degree and/or 4 to 6 years relevant work experience

Interview Process:

1 Virtual Interview with 2 Hiring Managers. 1 and Done.