Regional Operations Manager

3 weeks ago

Coquitlam, Canada Van Houtte Coffee Services Full time

Territory Manager Service & Operations - Van Houtte Coffee Services

As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out.

Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte® Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig® brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew.

With 25 branches across Canada and more than 450 employees, we serve over 1 million cups every single day.

We are a dynamic, ever changing and fast paced environment and are proud to be part of Canada’s top 100 employers and Canada’s Top 100 Employers for young professionals.

DESCRIPTION

The Territory Manager Service & Operations, will report directly to the Senior Manager Service Operations for VHCS. This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, annually.

The TM will be responsible and accountable for driving sustainable and profitable growth for his region. He/she will lead a total of 45 employees. He/She will be based in Vancouver, British Columbia.

The position will include the following responsibilities:

  • Lead and be accountable for the overall operating performance of his/her region.
  • Champion the development, implementation and sustainability of a regional vision and strategic plan.
  • Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices.
  • Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained.
  • Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (new business, organic growth and customer retention) for the region. Drive the execution of sales strategies and plans with the region’s Sales team.
  • Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
  • Champion our H&S initiatives and commitments throughout the region by leading by example and ensuring H&S remains a key top priority.
  • Achieve established KPIs and financial annual operating plan (AOP) objectives with a focus on top-line growth.
  • Execute the VHCS strategic business plan centered on sales growth, cost management and people management.
  • Ensure customer service commitments and standards are upheld across the region.

OPPORTUNITIES

  • Recent leadership, organizational and operational changes will require the territory manager to effectively lead and navigate the team through the challenges associated with transformational change.
  • The opportunity to create and drive a business vision and strategy, and mobilize a team towards a cultural shift focused on customer service, people and growth.
  • The opportunity to be part of an organization that aims to build profitable and sustainable growth, while aligning and developing the best talents.
  • The opportunity to drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).

EDUCATION & EXPERIENCE:

  • A Bachelor’s degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations and customer service focused environment.
  • A proven track record in managing a sizeable profit center, with direct responsibility for Operations.
  • Experience in establishing and managing individual and team performance metrics.
  • A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change, as well as operational optimization change initiatives

COMPETENCIES & ATTRIBUTES:

  • Able to establish and maintain relationships with people at all levels; promotes a collaborative environment through diplomatic handling of situations.
  • Comfortable working and collaborating across an organization, and capable of leading through influence within a matrix structure.
  • A results-oriented leader, that clearly defines mutual expectations of self and others, and takes appropriate actions to ensure obligations are met. Strong at evaluating challenges and opportunities, plan strategies and making decisions.
  • A strategic thinker with the ability to establish clear team direction but also able to balance the need for a hands-on and detailed approach to tactical implementation.
  • Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work and a strong desire to succeed among team members.

Annual salary range: CAD $89,900.00 to CAD $157,300.00

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility.

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