ServiceNow Developer

Required Skills & Experience

5-7+ years of experience in software development with a focus on ServiceNow development in most recent years (intermediate to advanced level)

ServiceNow Certified System Administrator (CSA) OR ServiceNow Certified Application Developer (CAD) certifications

Deep understanding of the ServiceNow platform and ecosystem

Ability to handle configurations and customization, with the expertise to discern when to employ code versus configurations

Extensive experience in JavaScript for integrations, building service catalogs, and translating design documents into actionable solutions

Infrastructure programming and strong knowledge of JavaScript, HTML, CSS, and other web technologies

Hands-on experience configuring and customizing ServiceNow platform features, including workflows, forms, UI actions, business rules, and client scripts.

Proficiency in integrating ServiceNow with other systems and applications using REST/SOAP APIs, MID servers, and web services

Knowledge of ITIL processes and best practices

A Bachelor's degree in a relevant field such as IT or computer science.

Nice to Have Skills & Experience

Telecommunications or IT Service Management experience

Job Description

Insight Global is seeking a ServiceNow Developer to join a large telecommunications/utilities client in Toronto, ON (Hybrid):

- Participate in a business transformation project to integrate cloud systems into the ServiceNow platform, transitioning from a prior partnership to in-house development

- Operate in an agile environment, managing multiple workstreams, including the introduction of new products into the ServiceNow portfolio

- Oversee Service Manual ITSM and service management, including order management for telecom services and ongoing hardware asset management implementation.

- Contribute to the development of a customer portal within the ServiceNow platform

- Address aspects of the platform that are not yet fully developed, enhancing its functionality

- Play a key role in realizing the vision of making the ServiceNow platform available for use across the entire Business Operations (Biz Ops) teams. This includes managing service management, incident change management, and IT customer service management for the Network Operations Centre, where all incidents and tickets are received

- Design, develop, and implement ServiceNow applications and modules using ServiceNow Studio, JavaScript, HTML, CSS, and other web technologies

- Configure and customize ServiceNow platform features, including workflows, forms, UI actions, business rules, and client scripts

- Integrate ServiceNow with other systems and applications using REST/SOAP APIs, MID servers, web services, and more

- Troubleshoot and resolve issues related to ServiceNow functionality, performance, and security, ensuring a seamless user experience

Compensation

$55/hr to $70/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.