Desktop Support Analyst

2 weeks ago

Vaughan, Canada HCR Permanent Search Full time

Our client, a world class global manufacturer is looking for a Desktop Support Analyst for one of their plants in the Vaughan area.



What's in it for you:

- A great work experience within a world class manufacturing environment

- Extended Health Benefits

- Employee Profit Sharing Plan

- Group RRSP with employer contribution

- Educational reimbursement program

- Employee appreciation events

-A focus on safety, health and wellness


Minimum requirements:

• Education: Computer Science or related discipline (degree or diploma)

• A+ certification, or related certifications

• 2+ years Desktop Support experience (Level 1) within a manufacturing environment

• Experience in using Helpdesk Ticketing Systems

• Knowledge using SCCM (Microsoft System Center Configuration Manager) an asset

• Vehicle and valid license in good standing

• ITIL Certification as asset

• Ability to provide after-hours support on a weekly rotation including holidays



Responsibilities include:

• Provide 1st level support to our company's Windows desktop infrastructure

• Collaborate with existing vendors to evaluate new technology that is available and make recommendations to management on using that technology

• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

• Evaluate applications & software patches for desktop applications to ensure they solve desktop issues

• Manage and monitor IT Support Desk Ticket system and provide ongoing administrative support

• Resolve software, hardware & device issues reported by the end user & escalate accordingly.

• Provide on call after-hours support on alternating shifts.

• Support installation, configuration and ongoing usability of desktop hardware and software

• Offer systems support to IT personnel

• Troubleshoot hardware and software issues in person, remotely and via phone

• Acquire hardware and software assets in a timely manner to ensure deployment timelines are met




Contact and Resume Submission

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume and any important details to HCR Permanent Search, care of the Recruitment Consultant listed below. Only qualified candidates will be contacted. Please ensure that you indicate the name of the position you are applying for in the subject heading. Thank you for your interest.


Matthew Snider

Talent Acquisition Specialist

HCR Permanent Search

Email: msnider@hcr.ca

Website: www.hcrpermsearch.com

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