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Logistic Support Agent

2 months ago

Montreal, Canada Fuel Full time

Il y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d’être.


Chez Fuel, c’est la créativité qui nous propulse, nous fait aller de l’avant. Nous recherchons les hors-normes. Les non-conformistes. Ceux qui changent la donne. Et c’est là que vous entrez en jeu. Pour transformer le visage de la logistique, nous avons besoin de votre aide. Ce n’est pas seulement un travail, c’est un style de vie. Nous voulons que vous soyez stimulé par le travail que vous faites et par l’entreprise pour laquelle vous le faites. Et si des défis surgissent ? Parfait : relevez le défi. Chaque jour apporte son lot de découvertes, et c’est exactement pour cette raison que le travail chez Fuel est si gratifiant.


Ainsi, pour supporter notre expansion actuelle, nous somme présentement à la recherche d’un (e) Agent de soutien logistique à notre siège social à LaSalle, Québec


Relevez le défi. Trouvez votre Fuel.


Sommaire de la fonction :


  • Répondre et prendre en charge toutes les demandes des spécialistes internes des comptes logistiques et des répartiteurs.
  • Coordonner et confirmer les rendez-vous planifiés avec l'équipe interne, les transporteurs, les fournisseurs et les clients.
  • Saisir et vérifier les soumissions d'expédition.
  • Surveiller et suivre le ramassage et la livraison à temps.
  • Préparer et fournir des rapports de suivi quotidiens au besoin.
  • Communiquer les commandes, les instructions de mouvement, les mouvements de charge et d'autres informations aux répartiteurs, aux transporteurs et aux clients.
  • Enregistrer, maintenir et fournir les informations d'arrivée et de départ des expéditions.
  • Mises à jour des informations d'état en temps opportun ; documenter les performances du service et le suivi des équipements.
  • Toute autre tâche demandée liée à la numérisation, au soutien de la documentation, aux télécopies et aux photocopies en tant que soutien général au bon fonctionnement de l'opération.
  • Utiliser les données de suivi des équipements pour traiter les informations en temps réel pour les clients.
  • S'assurer que nous répondons aux exigences des indicateurs clés de performance du client.


Education et qualifications :


  • Baccalauréat, DEC ou diplôme d'études secondaires avec au moins une (1) à trois (3) années d'expérience dans un type de poste similaire, idéalement dans un environnement de travail logistique ou service à la clientèle.
  • Excellentes compétences verbales, de compréhension de lecture et d'écriture en français et en anglais. La connaissance d'une autre langue est nécessaire pour ce poste car le candidat sera obligé d'interagir et de communiquer avec des clients, des fournisseurs et des collègues à travers l'Amérique du Nord.
  • Intermédiaire pour progresser avec les systèmes informatiques (Suite office, Internet et système TMW).


Salaire, avantages sociaux, privilèges et plus :


Nous ne sommes pas comme les autres et nous ne nous soucions pas de l’être. Nous investissons en vous, et ce, dès le premier jour. Facilement accessible en voiture ou par transports en commun, notre environnement de travail dynamique est riche en énergie et en divertissements. Nos forfaits compétitifs comprennent des régimes d'avantages sociaux complets et des congés rémunérés généreusement. De plus, nos événements commandités par l’entreprise et nos autres privilèges créatifs sont conçus en pensant à nos précieux employés.There's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.


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English Version:


Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that's where you come in. To transform the face of logistics, we need your help. This is not just a job, it's a lifestyle. We want you to be excited about the work you're doing and the company you're doing it for. And if challenges arise? That's ok - rise to the challenge. No two days are exactly the same and that's what makes working at Fuel so gratifying.


Fuel Transport is presently expanding rapidly and looking to hire a Logistics support agent at our Head Office in LaSalle, Quebec.


Rise to the challenge. Find your Fuel.


Job Summary:


  • Answer and support all inquiries from internal Logistic Account Specialists and Dispatchers.
  • Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
  • Enter and verify shipment tenders.
  • Monitor and follow-up on on-time pickup and delivery.
  • Prepare and provide daily tracing reports as required.
  • Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
  • Recording, maintaining and providing shipment arrival & departure information.
  • Timely status information updates; documenting service performance and equipment tracking.
  • Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.
  • Use equipment tracking data to process real-time information for clients.
  • Ensuring we are meeting client KPI’S requirements.


Education & Qualifications:


  • Bachelor, DEC or High school diploma with at least one (1) to three (3) years of experience in a similar type of position, ideally in a logistic work environment or customer service.
  • Excellent verbal, reading comprehension and writing skills in French and English. The requirement of another language is required for this position as the candidate will be required to interact and communicate with clients, suppliers and colleagues throughout North America.
  • Intermediate to advance with IT systems (Office Suites, Internet and TMW system).


Pay, benefits, perks and more:


We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.