Head Cashier

The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.

The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

-- Key Responsibilities:

Ensures Customer Satisfaction

• Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
• Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line
• Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
• Observe associates and work activity, ensuring appropriate staffing levels to meet business needs
• Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility Leading the Front End
• Communicate goals, priorities, and directions from store leadership to associates
• Ensure the parking lot is shoppable and free of debris
• Engage back-up cashiers as necessary and assign them to predetermined registers
• Operate cash machines and train cashiers accordingly
• Assist guards for cash collection Maintains Safety, Security and Shrink Mitigation
• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.
  

Competencies:

• Customer Focus
• Time Management
• Promotes Teamwork
• Problem Solving
• Communicates Effectively

Skills:

• Interpersonal Skills
• Cash Handling
• Leadership Skills
• Attention to Detail
  

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None
  

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Hybrid Work:
• Dependent

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.
  

Minimum Education:

• Highschool Diploma or Equivalent
  

Minimum Years of Work Experience:

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

• Minimum 1 year leading people

Certifications:

• NA

Other Requirements/Assets:

• NA