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Product Analyst

3 months ago

Vancouver, Canada Synechron Full time

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets.


Responsibilities:

Elicit and document user stories and requirements for new product features and enhancements

Write clear and testable specifications for the technical implementation teams, including visual mock-ups, flow diagrams, business rules, exception handling etc.

Create and update user guides, knowledgebase articles and operational support documentation for the assigned products

Facilitate problem resolution process with the squad and operational support teams.


Requirements:

Experience in writing system requirements in the form of user stories (e.g., Jira, Confluence) and system specifications / BRDs

Ability to facilitate conversations with business and technical teams, summarize and present action items and features clearly and concisely

Proven experience in facilitating issue resolution (root cause analysis, data analysis, problem replication, change management)

Formal experience as a technical product owner, systems analyst, product analyst

Experience working on public web portals and good understanding of typical components of web applications

Working knowledge of T-SQL and relational databases

Agile Product Owner or Business Analyst certification


We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with 55 offices in 20 countries and the possibility to work abroad
  • 15 days of paid annual leave (plus national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability
  • RRSP with employer’s contribution
  • A higher education certification policy
  • Comprehensive Relocation Expense Coverage
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (Fin Labs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture


SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.