L2 SRE System Engineer

2 weeks ago

Toronto, Canada Tata Consultancy Services Full time

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.


About TCS


TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.


Required Skills:

  • First responders (L1/L2) to any Infra services requests or incidents, internal/external call handling, application events/impacts that are detected in the client Command Center by various monitoring systems.
  • Assess system service impacts, create recovery plans, flex-ups/flex-downs, and provide step execution approval for backline teams during critical incident restoration activities and changes.
  • Work independently and within a team to triage and remediate production system and application incidents.
  • Develop self-remediation or self-healing tools to protect production infra services. Engage with internal and external partners and enable them to build the right signals/tools for site restoration.
  • Be a member of Cloud Services Engineering (CSE) team and work closely with the client Command Center TDO team in investigating the reason for outage of the event and work towards mitigating / resolution of hypervisors, physical and virtual infra-assets and infra services.
  • Shift timings are daytime to early evening IST. Each 12hr shift will alternate between 3 days and 4 days per week. Being a floater or having flexible hours whenever there is a strong need to cover or augment Cloud Services or IRE team shifts.
  • Identify recurring problems and work with Problem Management and/or other stakeholders to drive for permanent solution.
  • Develop and maintain standard operating procedure (SOP) documentation for use by all of client operations interacting with the live site.
  • Work in partnership with the Lead SRE to ensure incident details are documented according to critical incident process.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.


Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.

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