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Supervisor, operations

2 months ago

Boucherville, Canada RONA Inc. Full time

Supervisor, operations (Night shift)
Language English
Français (CA)
Apply Now

By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more
At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

* Night Shift: Sunday to Thursday, 9:45 PM to 6:30 AM

Position Overview:
Under the direction of the Operations Manager, the Operations Coach is accountable for supervising and leading a high-performing team responsible for handling products safely, efficiently, and effectively as it moves through the facility. The Operations Coach executes daily and weekly operational plans to meet and exceed customer service requirements and is responsible for the motivation, training, and leadership of their team.
Duties & Responsibilities:
Monitor team member performance ensuring they are executing assigned tasks safely, accurately, and as scheduled
Assigns work to team members taking into account available hours, skill sets, and other resources to ensure operational targets are met
Mentor and build relationships with team members
Coach, counsel, and train team members to ensure competence, as well as prepare them for future opportunities
Set team members up for success; achieve or exceed key performance indicators, as well as safety, performance, and budget targets; record daily performance metrics
Promote safety in the work environment and ensure all safety rules are followed
Direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance)
Identify and assist in implementing process improvements
Evaluate staffing needs to meet daily, weekly, and monthly volume swings
Use Engineered Labour Standards and other systems to achieve all KPIs
Perform other duties as required
Qualification Standards:
1-3 years of prior supervisory or team leader experience in a manufacturing or distribution environment
Post-secondary education (an asset)
Demonstrated team-building skills
Ability to build rapport and trust with others
Experience and willingness to mentor and coach others
Analytical and troubleshooting skills to resolve complex problems; creative problem-solving
Demonstrable knowledge of MS Office Software suite (Word, Excel, Access, Outlook)
Ability to communicate and listen effectively
Ability to manage change well and remain positive to changes
Ability to speak to large teams, communicate information, and listen effectively
Positive attitude and cheerleader for the team
Experience creating and maintaining a Safety First culture
Knowledge of Warehouse Management Systems, voice pick technology, and Engineered Labour Standards (an asset)
Understanding of fulfillment/distribution centre/warehouse processes and flow
Ability to work variable shift start times and work additional hours as needed and according to movement between shifts
RONA is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Dimensions (reporting structure/ # of direct reports/ International linkage/ Location)
Position reports directly to: Operations Manager
Positions that may directly report to the position described: Team member
Direct Reports: 10-30 (depends on the department)
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Apply Now