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Software Implementation Consultant
3 months ago
Who we are
At Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.
We empower our clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production, integrates powerful reporting capabilities, and accelerates continuous improvement.
Who we need
Reporting to the Professional Service Manager and as part of the Shoplogix Global Professional Services team, we are looking for a Software Implementation Consultant to join us. You will be responsible for implementing and custom configuring our SaaS products for our manufacturing customers.
The is a hybrid position, working one day a week onsite in Oakville, Canada. Availability to travel throughout North America up to 35% of the time is required.
Who you are
You may be coming from an engineering or systems implementation role. You want to work with cutting edge technology that leverages data in real time to solve complex issues in manufacturing.
You might be a Plant Manager or a Continuous Improvement professional in manufacturing, looking for an opportunity to apply your industry insights to implement solutions that address challenges you've encountered on the plant floor.
Either way, you want to be part of a scaling company that fosters a culture of knowledge sharing and innovation, and exciting new challenges with every client project.
What’s in it for you
Influence. You want to be part of a collaborative Professional Services team implementing and supporting cloud solutions for manufacturing clients. You will have the chance to influence the software roadmap based on client feedback and your observations of opportunities to fill gaps.
Impact. You want to move out of a traditional manufacturing environment into a consulting role where you can work with multiple clients on projects of varying sizes. You will see the results of your work with every client as you lead them along a digital transformation. You want flexibility in hours and location and the opportunity to travel and work onsite.
Career development. You want the excitement of working with global clients and the support of having access to leaders who encourage ideas and innovations from their teams. This is an opportunity to expand your understanding of best practices for implementing cloud-based managed applications and services. You will be part of an organization that promotes from within, with the chance to move up to a Senior Project Manager, Technical Consultant, Customer Success Manager or other areas within Shoplogix or Constellation Software if that interests you.
How you will make an impact:
- Oversee implementation. You will follow industry project management best practices and internal methodologies to implement SaaS products. You will own the end-to-end project from kick-off, gap analysis, deployment, and configuration to validation, training, updates, and reporting.
- Collaborate and communicate. You will work cross-functionally with Sales, Customer Success, and Development team members to quickly resolve any client issues and drive customer satisfaction. You will manage communication with clients and stakeholders and build meaningful relationships with key contacts to ensure project business and technical objectives are met, along with regular updates in a ticketing system.
- Build engagement. You will establish yourself as a trusted technical advisor with customers to drive the continued value of our products and services, effectively preventing attrition. You will discuss strategies, brainstorm new feature requests, and implement the best options. You will support sales and post-implementation activities as needed, providing product demos, training and software adoptions. You will work closely with Account Management and Professional Services to identify opportunities for developing and delivering new services, products, and modules.
- Elevate quality. You will be assigned personal projects to help optimize internal processes. You will contribute documentation and diagrams to our knowledge base to support our internal teams, partner community, and customers.
You will bring:
- The experience. You are familiar with the inner workings, processes, and workflow of a manufacturing plant. Experience in the automotive, food & beverage, and packaging industries is advantageous. You may have a solutions or systems engineering background, or you may have worked in SaaS sales and implementation. Either way, you have the skills of a consultant, including the ability to ask insightful questions to understand customer needs and business processes and recommend customized solutions.
- The technical knowledge. You have an eye for detail and the ability to drill down to find root causes, debug issues, and solve problems. You may be familiar with industrial machinery, PLC's, and Kepware OPC software.
- Project management. You have a proven track record of successfully delivering technical projects. You can balance competing priorities and meet deliverables for multiple concurrent projects. You can set and execute a project plan and oversee projects from start to finish. Ideally, you have continuous improvement Lean Six Sigma Green Belt &/or Black Belt certification.
- The collaborative approach. You have exceptional customer service and communication skills gained through post-sales and customer service and working with cross-functional teams. You can build trusting relations and efficiently work across in-person and remote teams. You are quick to adapt when priorities shift and take feedback well. You are comfortable with ambiguity and willing to figure things out when no clear path or process is outlined.
- The flexibility. You are willing and able to work outside of business hours with varying shifts to meet the needs of clients. You have a valid passport and can travel throughout North America up to 35% of the time.
Why join?
Shoplogix is a division of Constellation Software, one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. We are in a unique position with the long-term and full backing of Constellation Software, including access to their best practices and career opportunities. At the same time, we have a highly entrepreneurial and dynamic culture as a fully autonomous company.
This is the chance to get in on the ground floor as we lead the manufacturing industry's digital transformation on a global scale. With a focus on continuous innovation and making data accessible and actionable, we use the latest technologies to build IIoT solutions that solve everyday problems. We take great pride in our first-class team and inclusive, collaborative culture, fostering an open-door approach at all levels. With access to mentorship and best practices, our environment is one where everyone can share ideas, build knowledge, learn from each other, and contribute to their career and our success as a company.
We have fun together outside of work, including: indoor/outdoor soccer games, movie nights, mountain biking team races, indoor climbing gym near the office, frisbee golf, beach volleyball and golf tournaments for the whole office.
Apply now.
Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest.
What you can expect from our interview process:
- A virtual interview with a Talent Advisor to express your interest in the role and share your experience.
- A virtual interview with the hiring manager to discuss how your technical skills and experience working with cross-functional teams.
- A virtual interview with the VP of Operations to discuss how your role will fit in with the team and to learn about the organization’s current and future needs.
- A final virtual interview with the President to learn more about the growth trajectory of the organization.
Shoplogix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
