Junior Software Engineer

2 weeks ago


Edmonton, Canada HCLTech Full time

Role: Junior Software Engineer

Location : Edmonton, AB

Job description

  • Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
  • Communicate with co-workers to diagnose problems and resolve problems.
  • Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.

Roles and responsibilities

  • Respond to and triage support questions and support requests from engineers
  • Follow internally developed support processes and workflows
  • Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
  • Use internal tools to investigate problems and correlate them to release events or code rollouts
  • Extract relevant information from log files and other sources to debug, identify owners or root causes
  • Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
  • Write basic tools and test cases to improve the speed and quality of support
  • Work with technical writers to improve documentation in areas covered by support
  • Produce reports for leadership with data on performance of the program
  • Assist with scaling the program to new areas, onboarding new hires and measuring success
  • Champion user support issues and advocate for user experience and product support
  • Provide insights and suggestions on product development and the product roadmap; contribute to product development.

Skills Needed :

  • Should have 1- 3 years of coding experience of Java and/or Python.
  • Should have troubleshooting mindset
  • Should have good verbal and written communication skills.


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