Municipal Support Specialist

3 weeks ago

Edmonton, Canada CATALIS Full time

About you as the Municipal Support Specialist

You are the first point of contact with our diverse municipal government client base.

You use your high-level technical skills in Microsoft environment to communicate with and assist clients.

You use your knowledge and experience in Municipal Tax systems, payroll, accounting, bank reconciliation and general business to help clients perform their daily operations using the company’s software and modules.

You use your knowledge and experience to diagnose, research, and resolve technical issues effectively.

You educate clients by providing accurate information on our products, services, and best practices.

You engage with customers and help them succeed in using our tools and modules through detailed client training.

You regularly work with internal and external stakeholders to ensure accurate, effective training content is maintained.

You direct unresolved issues to the next level of support personnel for assistance.

You can identify and escalate situations requiring urgent attention.

You successfully maintain a high level of customer service to ensure we deliver white-glove-service.

You use your friendly personality and professional attitude to create raving fans of internal and external customers.

You provide insight from experience and client feedback to enhance our tools and service offerings.

Other duties as assigned.

What you bring to the team

Knowledge/Experience with general accounting principles, payroll functions, municipal government act(s) and bylaws.

A track record of successful collaboration in a team environment and the ability to take and give feedback.

Rural municipal knowledge: or a willingness to learn about the municipal space.

Ability to be empathetic and communicate as a “Trusted Advisor” within the rural municipal space.

A strong background in (Municipal) Accounting principles.

Attention to detail with strong writing and verbal communication skills.

A Self-starter attitude with intuitive problem-solving skills; ability to independently research multiple solutions.

An ability to effectively prioritize ongoing projects and tasks.

An ever-curious mind that is always driven to learn new things.

Strong customer support skills and capability of working proficiently in an unsupervised manner.

A College or University degree/diploma is valued but not imperative.

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