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Customer Service Manager, Engine Health Monitoring
3 months ago
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.
CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.
CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio. Located in Montreal, QC in the middle of a thriving aerospace ecosystem, CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history.
Job Summary
As part of the Customer Service Team you will be responsible for achieving our company objectives involving client needs and requests by assigning responsibilities, delegating work, and coaching team members. This position offers the chance to become familiar with CAMP’s software, clientele, and brand. Using your exceptional and professional customer care and leadership skills, you will be responsible for the first impression and representation of CAMP Systems to our customers.
Responsibilities
- Coach team members to maintain high standards of telephone and e-mail etiquette and promptness.
- Ensure best in class customer service by providing effective and efficient assistance of customer facing applications, reports and services.
- Mentor team members towards their career goals.
- Train new team members.
- Distribute workload and prioritize tasks to achieve our business objectives.
- Relentlessly pursue process improvement and improve efficiency to surpass our business objectives.
- Maintain our work instructions up to date.
Requirements
- 3-5 years of management experience in a Customer Service or client-facing environment.
- You love to get involved – be it in solving a specific issue for a customer at a point in time or driving change to help us make our service better.
- Ability to fluently speak in both English and French.
- You bring a team-first attitude and a positive leadership style.
- You are willing to ask questions and challenge the status quo.
- Excellent interpersonal skills.
- You have a “can do” attitude and a problem-solving mentality.
- Ability to continuously improve processes through innovative strategies
- Willing to travel occasionally based on business needs
- Experience in the aviation or software industry a plus.
- You are eager to lead projects with varying levels of complexity.
- You are proficient in MS Office suite, especially MS Excel computer software.
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE.
