Practice Lead, Estate and Trust Consultant

Requisition ID: 201106

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Is this role right for you?

As the Practice Lead, Estate and Trust Consultant, you will be accountable for the effective delivery of the solutions offered by Scotiatrust Estate and Trust Consultants (ETCs) across their region, providing leadership around business development and client onboarding. You will offer guidance, coaching, and sales management support to the region’s ETC team, enabling them to achieve strong business results and deliver exceptional service to partners and clients. As the Practice Lead, you will also be responsible for ensuring that business strategies, plans and initiatives are executed effectively across the region, as well as overseeing the quality of ETC activities to ensure they are in compliance with governing regulations, internal policies, and business procedures, including pipeline management and new business acceptance. Your role supports the ongoing training and development needs of the team and assists with complex files and relationships as needed. Your position is also directly involved with the identification and pursuit of new business, including the generation of immediate fees and deferred revenue, and participates in business development activities with various partners and Centres of Influence.

In this role, you will:

•    Provide leadership and day-to-day management of ETCs in the region by:

• Recruiting, onboarding, and developing team members, ensuring they have the necessary tools and support to be successful;
• Delivering ongoing coaching and sales management to support ETCs’ ability to drive strong business results and support their business partners; 
• Ensuring that ETCs are leveraging available tools and resources, following policies and procedures, and implementing solutions that are appropriate; 
• Coordinating with the Regional Admin Lead to ensure there is adequate and effective support being provided to ETCs by the Regional Estate & Trust Administrators (RETAs);
• Acting as a first point of escalation for new business approvals and exceptions to pricing and other policies; and
• Offering guidance and technical support in the delivery of estate planning expertise and the development of recommendations

•    Contribute to the development and execution of the region’s strategic and annual business plans by:

• Determining new business goals for both immediate fees and legacy appointments and driving the efforts to achieve those objectives;
• Leading the ETCs through an annual business planning exercise so they each have targeted activities to undertake in support of achieving their objectives and maximizing their results; 
• Partnering with other ETC Practice Leads to share best practices and ideas around new business generation, as well as coordinate the regional delivery of national campaigns across the country;
• Ensuring that prospective clients in the Will Bank are being proactively contacted and that any estate planning needs are being properly addressed; and
• Coordinating with the Regional Director and Market Leads in building the annual profit plan, including projected expenses for ETCs.

•    Lead the efforts to deepen advisor engagement and strengthen partnerships in the region by:
Connecting regularly with local leaders across Canadian Wealth Management to provide updates and seek input on how to partner more effectively and consistently;
Promoting ETCs and Scotiatrust solutions with advisors and partners and seeking out opportunities to do so regularly; and
Developing and maintaining a strong network of COIs to facilitate two-way referrals and supporting ETCs in doing the same.

•    Provide subject matter expertise in support of business development by:

• Delivering presentations that raise awareness and provide education to both internal and external audiences;
• Acting as a sounding board for ETCs and others in the region around complex and/or challenging client situations; and
• Participating in client meetings, as needed, to discuss the relevance of Scotiatrust solutions.

•    Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

•    Build a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if have:

•    5 years of industry experience 
•    STI, MTI or TEP designation/ diploma

•    Law degree or member in good standing of Canadian law society would be an asset
•    In-depth experience dealing with HNW clients and their advisors
•    Effective people management and leadership skills 
•    In-depth knowledge and technical proficiency related to wealth and estate planning strategies
•    Thorough knowledge of the full Scotia Wealth product and service offering
•    Working knowledge of the products and services offered by the Scotiabank Group of Companies (external to Scotia Wealth) to identify and refer clients as appropriate 
•    Strong influencing and communication skills

Location(s):  Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : British Columbia : Victoria || Canada : Saskatchewan : Regina || Canada : Saskatchewan : Saskatoon 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.