Deckhand

4 weeks ago

Niagara Falls, Canada Hornblower Cruises and Events Full time

City Experiences is seeking Deckhands for our City Cruises operation in Niagara Falls.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must as schedules includes evenings, weekends, and holidays. 

Crew Benefits:

 Competitive Wage Retention Bonus - up to $ Complimentary Cruise Tickets, Parking & Uniforms Crew Recognition Awards Crew Referral Program - up to $ per referral Crew Events Paid Training

Essential Duties & Responsibilities:

Prepare vessels and floating docks (stages) for daily operations Accountable for mooring lines during vessel maneuvers and alongside the dock Watch for safety and security of passengers and crew Perform safety functions as per the muster list, Safety Management System, and as otherwise assigned Familiar with emergency gear, deck gear, and vessel emergency plans Maintain clean workspaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts Engage with passengers and answer questions regarding Niagara Falls and Niagara attractions Participate in daily training talks and emergency drills Assist with medical and security issues Work on the land, floating docks (stages), and vessels Assist with gangway positioning Assist with passenger embarkation and disembarkation Role model safe working practices, good customer service and professional behaviour Report safety concerns and deficiencies regarding the vessel, stages, or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager Assist in vessel maintenance as required Support Facilities, F&B, Guest Experience, and all other departments as required Adhere to all health and safety regulations Work with a safety mindset by following all safety policies, procedures, and safety measures ( PPE). Identify and bring forward risks, hazards, and opportunities on the job. Actively participate in health and safety in the workplace Maintain a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook) Report to work on time and for all scheduled shifts Understand all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company Complete any other duties as assigned

Requirements & Qualifications:

or equivalent as recognized by the Ministry of Education Relevant Marine Emergency Duties training certificate (training provided) Fall Arrest Training an asset Confined Space Training an asset A positive attitude and good work ethic Ability to reach, bend, stoop, wipe, push, pull, move, or lift up to 45 pounds (20 kilograms) Walk, stand, sit, and work in all types of weather conditions for extended periods Continually and repeatedly perform functions indoors and outdoors If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection) Candidates, who, in addition to the above, have skills such as customer service, foreign language knowledge, or prior experience in the marine environment will be given strong consideration

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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