Customer Service Electrical Power Technician

Found in: Talent CA C2 - 7 days ago

Boucherville, Canada Dana Incorporated Full time
Job Purpose

The main responsibilities of this CSE position cover the application of Dana EV propulsion systems and subsystems products and technologies to customers across multiple platforms of on highway, off highway and powersports.

 

Job Duties and Responsibilities

Primary Duties:

  • Retrieving data from the customer units, analyzing data, distributing data to the plants and engineering for development of corrective actions based on data. 
  • Analyzes and distributes field information to facilitate tracking warranty and customer satisfaction concerns; through warranty reduction activities; warranty part investigation, warranty cost recovery, warranty part countermeasures, and customer satisfaction countermeasures.
  • Analyze electrical and mechanical failure modes of returned products.  Identify technical and systemic points of failure and define diagnostic method.  
  • Communicate findings and recommendations to customer
  • Be a core member and subject matter expert for vehicle and component diagnostics both in field and in customer returned products. 
  • Support as needed education of systems and products to customers and company resources. 
  • Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track. Ensure parts are being analyzed in a timely manner and facilitate and/or expedient the analysis process when needed.
  • Manage customer communications within Dana and the customer. Work with the facility quality and production process representatives on specific issues and works directly with the engineering community. 
  • Supply customer’s corrective action responses to include containment actions and clean points. Monitor data to assure dates are verified. Contact customers for clarification on issues and resolution of issue. Supply customers and Dana management comprehensive reports on OE Warranty performance. Represent Dana with the customer on Warranty QOS reviews and meetings. 

Minimum Qualifications Desired:

•    Technician's degree in electronics or may consider equivalent education with experience. 
•    Demonstrated the mechanical and electrical skills needed to identify products as well as product deficiencies in electric and electromagnetic systems.
•    Proficiency in electrical diagnostics, tools and methods. 
•    Past warranty or Tech Service experience would be preferred
•    Drivetrain component or electrified product and application background would be preferred
•    Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools
•    Demonstrated competence in quality related statistics and process controls
•    Must have strong analytical skills
•    Motivated individual who accepts responsibility
•    Excellent organizational skills
•    Excellent written and verbal skills in both french and english. 
•    Strong computer software skills including Excel, Word, Powerpoint
•    Must be able to travel internationally when needed.

  • Customer Service Electrical Power Technician

    Found in: beBee S CA - 2 weeks ago

    Boucherville, Canada Dana Incorporated Full time

    Job Purpose The main responsibilities of this CSE position cover the application of Dana EV propulsion systems and subsystems products and technologies to customers across multiple platforms of on highway, off highway and powersports.   Job Duties and Responsibilities Primary Duties: Retrieving data from the customer units, analyzing data, distributing...

  • Customer Service Electrical Power Technician

    Found in: Talent CA C2 - 7 days ago

    Boucherville, Canada Dana Full time

    Job Purpose The main responsibilities of this CSE position cover the application of Dana EV propulsion systems and subsystems products and technologies to customers across multiple platforms of on highway, off highway and powersports. Job Duties and Responsibilities Primary Duties: Retrieving data from the customer units, analyzing data,...

  • Technician III

    Found in: beBee jobs CA - 1 week ago

    Boucherville, Quebec, Canada Ryder System Full time

    Les demandeurs d'emploi peuvent consulter la politique de confidentialité des candidats en cliquant ICI () . Catégorie D'emploi Technicians Ryder est un employeur offrant l'équité en matière d'emploi. Nous valorisons la diversité et l'inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes,...

  • Technical service Specialist

    7 days ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service Specialist

    1 week ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service Specialist

    1 week ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service specialist

    7 days ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service specialist

    6 days ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service specialist

    2 weeks ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service Specialist

    Found in: Jobillico Premium CA C2 - 1 week ago

    Boucherville, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Bonjour, je suis Rayan MERRIEN, Conseiller en recrutement...

  • Technical service Specialist

    Found in: Adzuna CA C2 - 7 hours ago

    Boucherville, Quebec, Champlain, Canada Fed Manutech Canada Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Your function I am currently recruiting for one of...

  • Environment Test Technician

    2 days ago

    Boucherville, Canada Dana Incorporated Full time

    **Job Purpose**: A company where everyone fits in! Dana TM4 is a company whose primary mission is the electrification of transportation. We are recognized worldwide for our high-tech products. We are a dynamic, growing company that values and encourages the curiosity, creativity and innovation of our 40,000 employees at 140 major sites in 31...

  • Advanced Engineering

    Found in: beBee S CA - 2 weeks ago

    Boucherville, Canada Dana Incorporated Full time

    Job Purpose Plug into your career and become part of our driving force!  Are you interested in electrifying vehicles? Dana TM4 develops and manufactures electric propulsion systems including motors, traction inverters and chargers. Our customers are leading automotive manufacturers, and our products are aimed at the commercial, passenger, sports and leisure...

  • Expedition Technician

    Found in: Talent CA C2 - 7 days ago

    Boucherville, Canada Groupe Robert Full time

    As a member of the Distribution Center Team (DCT), the Technician provides systems support for customer requests, carriers and other Robert Group departments. The Technician is the fundamental pivot of the quality of information put into the systems in order to ensure a quality operational service. In collaboration with the supervisor, the technician...

  • Technical & Remote Service Specialist

    Found in: Jooble CA O C2 - 7 days ago

    Boucherville, QC, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Bonjour, je suis Rayan MERRIEN, Conseiller en...

  • Technical service specialist

    Found in: Jooble CA O C2 - 7 days ago

    Boucherville, QC, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Bonjour, je suis Rayan MERRIEN, Conseiller en...

  • Technician, Distribution Center

    Found in: Talent CA C2 - 7 days ago

    Boucherville, Canada Groupe Robert Full time

    As a member of the Distribution Center Team (DCT), the Technician provides systems support for customer requests, carriers and other Robert Group departments. The Technician is the fundamental pivot of the quality of information put into the systems in order to ensure a quality operational service. In collaboration with the supervisor, the technician...

  • Technical service Specialist

    Found in: Adzuna CA C2 - 2 days ago

    Boucherville, QC, J4A, Champlain, Canada Fed Manutech Full time

    Hello, I'm Rayan MERRIEN, FED ManuTech Recruitment Consultant, a specialist in temporary and permanent recruitment for the engineering and manufacturing professions. We're experts who speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Bonjour, je suis Rayan MERRIEN, Conseiller en...

  • Team Lead Performance Test

    2 days ago

    Boucherville, Canada Dana Incorporated Full time

    **Job Purpose**: As a Performance Test Team Lead, you will be responsible to coordinate the performance testing activities of TM4 systems. You will also be responsible to define the technical direction for efficiency improvement. You will be a member of the validation department which ensures that systems comply with technical specifications. **Job Duties...

  • Customer Service

    2 days ago

    Boucherville, Canada Eurodib Full time

    Notre entreprise, spécialisée dans l'import/export d'équipements de cuisine pour les restaurants et autres institutions, est à la recherche d'une personne motivée et intéressée par le poste de **préposé(e) au service à la clientèle.** Les principales tâches consisteront à: 1. offrir un support à toute notre clientèle située au Canada et aux...