Senior Quality Engineer

4 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

Contact Centre Technology (CCT)'s core purpose is to provide industry leading Contact Centre capabilities to our business partners, bringing the Omni-Channel client experience to life.  The Contact Centre Team delivers cutting edge technology solutions for a fast-changing Contact Centre landscape. The CCT Quality Engineering (QE) Team is looking for a hands-on, results-oriented leader with strong technical expertise to join a diverse and inclusive group dedicated to delivering high-quality solutions. The QE Lead position is responsible for the technical testing delivery of critical systems, maximizing test coverage and adhering to QE best practices and standards to ensure the safety, soundness and resiliency of CCT solutions. The QE Lead will also play a key role in maximizing automation and driving QE Transformation efforts.

WHAT WILL YOU DO?

  • Accountable for developing a deep understanding of systems, solutions and  technology associated with the systems in scope and training junior resources

  • Accountable for developing deep domain knowledge and business logic, processes, flows, data flows and rules, for areas in scope and training junior resources

  • Responsible for reviewing requirements and business functions and constructing data flow/fishbone diagrams to map intended system behavior including data boundary conditions to optimize maximum coverage

  • Responsible for following defined QE processes and tools usage and intent

  • Responsible for creating/executing and maximizing automation of complex test cases for assigned programs/projects through the application lifecycle, including multi-level tests to exercise full functionality of an AUT, e.g. service-level, component and UI tests (functional)

  • Responsible for following agreed upon processes for test results storage, defect tracking and defect verification and supporting project metrics tracking

  • Responsible for raising quality issues

  • Partners across IT and with assigned business lines to test new or existing software in order to ensure functional requirements are met.

  • Responsible for coaching and mentoring junior resources

  • Responsible for modelling system behavior/attributes performing model optimization to improve scope and functional coverage and maintain models as business requirements change

  • Responsible for utilizing service virtualization tools to enable early testing

WHAT DO YOU NEED TO SUCCEED?

Must have

  • Hands on experience in test case design at different levels (component/service, integration, and end to end/user scenarios)

  • Hands on expertise in a variety of test automation frameworks/tools (e.g., Robot Framework, Cucumber, Botium, Cyara, ReadyAPI), and script development using scripting languages (e.g., Perl, Python, Bash, etc.)

  • Hands-on programming experience (e.g., Java, C, SQL DB querying) and source configuration tools (GIT, SVN, MKS, etc.)

  • Experience in a QA/test environment with a focus on technical, automated testing in a variety of environments (distributed, cloud and mainframe, business workflows and services/APIs, databases)

  • In-depth knowledge of a variety of testing techniques and methodologies
    Strong business Domain knowledge to ensure ability to deploy appropriate testing techniques and methodologies to resolve business goals

  • Hands on experience to analyze ecosystems to understand business logic and processes, including data attributes and data business rules

  • Experience working with software delivery methodologies, frameworks and best practices (Agile and Iterative Waterfall) and DevOps operations and integration of testing into the DevOps pipeline

  • Very good communication skills; ability to focus and prioritize and solve complex technical problems

  • Computer Engineering, Computer Science or related (technical) degree/diploma

Nice-to-have

  • Experience reviewing artefacts including code reviews (application and test automation scripts)

  • Experience in a Contact Center Environment

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

  • Flexible work/life balance options

  • Opportunities to do challenging work

Job Skills

Application Testing, Automation Engineering, Automation Tools, Decision Making, Detail-Oriented, End-to-End Testing, Front End Testing, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation, Web Testing

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-30

Application Deadline:

2024-05-16

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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