Receptionist (Medical/Dental)

3 weeks ago

Vancouver, Canada SEA MAR Community Health Centers Full time

Position Summary:

Full-time receptionist position available for our Salmon Creek - Vancouver Medical/Dental Clinic. We are looking for customer service oriented candidates. The full-time receptionist will be crossed trained in Medical and Dental operations of the clinic.

The Receptionist will be responsible for processing patient information, making medical appointments and contacting patients via phone and taking messages, etc. The ideal candidate must possess some problem-solving skills and must be able to communicate efficiently with our patients and be sensitive to their needs. Must demonstrate and maintain a high level of work ethic and professionalism as well as be able to multi-task and properly use basic office software.

Duties and Responsibilities:

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Includes the following, but is not limited to:

Maintain a clean and healthy work space environment and patient area. Responsible for all daily front desk activities to ensure completion. Answers the telephone and assists callers. Schedules and confirms patient appointments according to the Front Desk Manual. Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role. Assists the medical/dental records department in; Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed. Maintains a 100% Collection rate by collecting patient’s account payments and balances. Assists patients in filling out patient registration forms. Assists all patients with accessing services to Health Care. Informs patients about other Health Centers and community services. Accurately enters patient demographic information into the practice management system. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served. Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed. The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality:

Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment. You will address each patient by their last name. You must answer each call within 3 rings. When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting. Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?” At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics:

Adhere to schedule and be prepared to provide services by 8am each day. Provider services using AIDET skills at all times. Complete quality care gaps for 100% of patients treated. Provider services to a minimum of ten patients a day. Strongly support Follow My Health enrolment. Close chart notes within 24 hours of service. Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA).

Education and/or Requirement:

Minimum one-year experience in a medical setting. Medical terminology preferred. Knowledge of Windows, Word, Excel, Computer and typing skills are required. Excellent verbal, customer service, and written skills necessary. Good organizational skills are a must. High School Diploma or GED required. Bilingual in English/Spanish or English/Russian preferred but not required. 

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

Medical Dental Vision Prescription coverage Life Insurance Long Term Disability EAP (Employee Assistance Program) Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

  • Dental Receptionist

    3 days ago

    Vancouver, Canada Family First Dental Full time

    We are looking for a caring and friendly Dental Receptionist. As a NON-ASSIGNMENT office, our receptionists spend less time with insurance companies and more time on customer service and patient care. We are a family-centered practice with strong relationships with patients of all ages. We provide comprehensive and conservative dentistry in gentle and...

  • Dental Receptionist

    5 days ago

    Vancouver, Canada Georgia Dental Group Full time

    Our downtown general, cosmetic and implant dental office is looking for a receptionist 4-5 days a week to join our passionate and dedicated team of dental professionals. Excellent communication, organization and multi-tasking skills a must. **Minimum one year dental reception experience preferred.** Ongoing training and continuing education will be...

  • Dental Receptionist

    3 weeks ago

    Vancouver, Canada Stadium Dental Full time

    At Stadium Dental, we pride ourselves on delivering outstanding dental care while creating a warm and friendly atmosphere for our patients. We believe that every interaction with our patients should be a luxurious experience, leaving them with a smile on their face from the moment they walk through our doors. Position: Full Time Dental...

  • Dental Receptionist

    4 days ago

    Vancouver, Canada Stadium Dental Full time

    At Stadium Dental, we pride ourselves on delivering outstanding dental care while creating a warm and friendly atmosphere for our patients. We believe that every interaction with our patients should be a luxurious experience, leaving them with a smile on their face from the moment they walk through our doors. Position: Full Time Dental...

  • Medical/Dental Receptionist

    3 weeks ago

    Vancouver, Canada SEA MAR Community Health Centers Full time

    Position Summary: Full-time Receptionist position available for our East Vancouver Medical and Dental Clinic. We are looking for customer service oriented candidates. The receptionist will be responsible for processing patient information. Making medical appointments and contacting patients via phone on behalf of Sea Mar, taking messages, etc. The...

  • Dental Receptionist

    1 week ago

    Vancouver, Canada Care Dental Clinic Full time

    **Salary**: From $25.00 per hour **Benefits**: - Dental care - Extended health care Schedule: - 8 hour shift - Weekend availability COVID-19 considerations: Common surface sanitized regularly, masks are worn at all times **Experience**: - Dental receptionist: 1 year (required) Licence/Certification: - Dental receptionist certificate (required) Work...

  • Dental Receptionist

    4 days ago

    Vancouver, Canada Ace Dental Full time

    Full time We are looking for a friendly and patient-oriented team player Dental Receptionist to join our team. Must be fluent in English and have good communication skills. Need to have dental office experience. Dentrix knowledge is an asset but can be trained. **Salary**: From $19.00 per hour **Benefits**: - Dental care Flexible Language...

  • Dental Receptionist

    4 days ago

    Vancouver, Canada Ace Dental Full time

    Full time We are looking for a friendly and patient-oriented team player Dental Receptionist to join our team. Must have CANADIAN dental office experience. Must be fluent in English and have good communication skills. Dentrix knowledge is an asset but can be trained. Need to be able to work independently after training. Pay: From $21.00 per hour Expected...

  • Dental Receptionist

    4 weeks ago

    Vancouver, Canada English Bay Dental Group Full time

    We invite you to join our growing dental team where we provide exceptional experience with exceptional dentistry. We are looking for an **EXPERIENCED** dental receptionist for office. This is a long-term opportunity with benefits, a full-time schedule(Tuesdays to Saturdays), as well as opportunities to grow professionally. If you are an individual with a...

  • Dental Receptionist/assistant

    4 weeks ago

    Vancouver, Canada Family First Dental Full time

    We are looking for a caring and friendly Dental Receptionist with interest in marketing and management. As a NON-ASSIGNMENT office, our receptionists spend less time with insurance companies and more time on customer service and patient care. We are a family-centered practice with strong relationships with patients of all ages. We provide comprehensive and...

  • Dental Receptionist

    7 days ago

    West Vancouver, Canada West Van Family dental Full time

    candiates needs to be familiar with insurance No Evenings **Job Types**: Full-time, Part-time, Permanent **Salary**: $25.00-$36.00 per hour **Benefits**: - Dental care Schedule: - 10 hour shift - 8 hour shift **Education**: - Secondary School (preferred) **Experience**: - Dental receptionist: 1 year (preferred) Licence/Certification: - dental...

  • Dental Receptionist

    5 days ago

    Vancouver, Canada Homer Dental centre Full time

    F/T Experienced dental receptionist required for Modern,state of art downtown dental office. we offer very warm,fun and friendly environment and staff,with great flow of very nice patients.Applicant has very good knowledge of dental Insurances and great communication skills. our software is Tracker. please send your resume along with your CV. **Job...

  • Full-time Dental Receptionist

    4 weeks ago

    Vancouver, Canada Broadway Dental Full time

    '''Overview''' We are seeking a skilled and friendly Dental Receptionist to join our team. As the first point of contact for our dental office, you will play a crucial role in providing exceptional customer service and ensuring smooth operations. If you have experience in a dental office and possess excellent organizational and communication skills, we would...

  • Medical Receptionist

    4 weeks ago

    West Vancouver, Canada Ocean Walk Medical Centre Full time

    The right person for this position must enjoy working with the public, be a team player, reliable, and discreet with patient information. DUTIES: - Greeting patients, registration, preparation and maintenance of patients medical records. - Collect fees, schedule patients for appointments. - Prep examination rooms. - Sterilize instruments daily using...

  • Dental Receptionist

    4 weeks ago

    Vancouver, Canada Dentist at False Creek & Parkview Dental Full time

    We are looking for a full - time receptionist, who has graduated from the dental reception program. Ideally one year of experience, but willing to train the right fit! If you are a team player, hard working and committed to a long term team environment, please forward your resume to us! This position is full-time, Tuesday to Saturday with flexible hours to...

  • Dental Receptionist

    4 weeks ago

    Vancouver, Canada Arbutus Station Dental Full time

    Centrally located on Broadway and Arbutus, this Kitsilano family practice has a long-term, stable patient base. Looking for a dental receptionist who shares our patient-centered care philosophy. We are looking for a member to join our team who: - has excellent communication and interpersonal skills, and is a true team player - is self-sufficient,...

  • Dental Receptionist

    4 weeks ago

    Vancouver, Canada Commercial Station Dental Centre Full time

    We are looking for a team player who has a positive attitude, fast learner, self-motivated and energetic to join our amazing team. **Requirements**: - At least 1 year of working experience in a dental office preferably. Job duties include but are not limited to: - Greeting and welcoming patients in a friendly and professional manner. - Booking patient...

  • Full Time Dental Receptionist

    5 days ago

    Vancouver, Canada Care Dental Clinic Full time

    **About us** Care Dental is a small business in Vancouver, BC V5N 5Z2. We are professional, customer-centric, and collaborative. Our work environment includes: - Modern office setting We are a busy dental office looking for an experienced dental receptionist. Must have at least 1-2 years of experience. Chinese speaking and cleardent software knowledge an...

  • Dental Receptionist

    4 weeks ago

    Vancouver, Canada West Point Dental Clinic Full time

    **About us** West Point Dental Clinic is a small business in Vancouver, BC V6M 3W5. We are professional, customer-centric, and our goal is to provide the best possible patient experience. Our work environment includes: - Modern office setting - Relaxed atmosphere As part of your job, you will be asked to - Greet and interact with patients (our patients...

  • Dental Lab Receptionist

    3 days ago

    Vancouver, Canada Master Dental Solution Full time

    Dental lab in Vancouver is looking for a receptionist. Please forward your resume & covering letter including wage expectation .' Duties & Responsibilities - Handling incoming/outgoing mails via couriers - Accounts receivable/payable management - General office duties and assistance in marketing **Qualifications**: - Excellent communication skills,...