Manager, Business Operations

Participating actively as a member of the Diagnostic Imaging (DI), the Manager, Business Operations, provides motivating and visionary leadership that fosters quality patient care delivery, excellent operational performance, and evidence-based decision making. The role maintains responsibility for all activities related to the team's quality and process improvement, business analytics and project management.

The incumbent will lead the day-to-day operations of the above-mentioned team, identify improvement opportunities, and design and implement relevant solutions, in collaboration with team members and relevant partners.

Accountabilities:

• Maintains responsibility for the effective and efficient management of portfolio
  • Evaluates structures, strategies, and processes; identifies opportunities for improvement with respect to service delivery and utilization of resources; ensuring consistency with the organization’s Vision
  • Develops, implements and manages short- and long-term plans for the portfolio
  • Provides leadership through responsive and timely problem-solving of issues throughout the portfolio
  • Reviews/modifies existing and identifies/develops new short/long-term plans, in collaboration with DI leadership, prepares appropriate business plan documents in support of short- and long-term planning initiatives
• Manages all aspects of portfolio human resources in consultation with assigned Human Resources personnel
  • Supports organizational strategies and initiatives (i.e. staff satisfaction) for the development of a motivated, cohesive and highly functioning team of business/health administration professionals who can effectively meet portfolio requirements, involving encouraging ideas and suggestions for improvements in policies, procedures/practice, working with the leadership team to ensure creative and meaningful ways to acknowledge/recognize staff/volunteers and promotional opportunities
  • Supports staff in a responsive and timely manner to perform effectively in their roles, meeting regularly with and encouraging leadership development with staff; utilizing effective strategies for change management and manages the change process effectively
  • Values diversity in patients/staff/physicians and maintains a climate that attracts, maintains and motivates a diverse staff of top quality people, ensuring hospital policies/procedures are implemented to promote fairness and openness
  • Collaborates with site/program leadership in the development and implementation of staff recruitment and retention strategies
  • Collaborates with Human Resources to develop up-to-date job documentation and maintains accountability for the recruitment, orientation and release of staff
  • Develops, implements and communicates performance measures in keeping with relevant professional and/or Osler standards
  • Conducts regular performance appraisals of direct reports
  • Guides and influences staff activities so that organizational goals are met and/or exceeded
  • Provides ongoing coaching and feedback in a positive and supportive manner and recommends remedial action, if required
• Quality and process improvement
  • Works with the relevant internal and external stakeholders (e.g. leadership, frontline, physicians) to identify opportunities for improvement, develops and implements comprehensive plans for improvement in the DI program
  • Supports all aspects of the programs quality infrastructure (e.g. program quality committees and relevant sub-committees)
  • Supports the facilitation of quality of care reviews and ensures implementation and sustainability of agreed upon recommendations
  • Leverages expertise in process and quality improvement techniques to strengthen the efficiency, effectiveness, and quality of care in the programs
  • Provides input to and customizes best practice policies, procedures and training for effective use of both resources and system application
  • Leads DI in activities in alignment with organizational goal of achieving and maintaining exemplary accreditation status
• Business analytics
  • Establishes indicators and relevant dashboards that continually measure and analyze program performance against accepted benchmarks and standards and supports corporate scorecards
  • Establishes the infrastructure required to use data to drive informed decision-making and effective, efficient use of resources
  • Develops comprehensive business cases or proposals
  • Ensures data quality and is the liaison between the programs and relevant funding agencies, improving access to meaningful information to meet departmental, organizational and regional business objectives
  • Reviews new and existing clinical, business, costing processes, systems functionality and workflow including identification of gaps, risks and opportunities
  • Collaborates with the internal and external program stakeholders (leadership, frontline, physicians) to ensure comprehensive, cost effective utilization and management of program resources
  • Manages fiscal efficiency in use of equipment, supplies, and staffing and lead product management, evaluation and implementation of new practices
• Project management
  • Prepare updates on DI strategic initiatives, PACS, digital path and HIS
  • Develop, update and execute on project infrastructure that will support the delivery of initiatives to improve processes and outcomes within DI
  • Lead or support project meetings, including the development and review of meeting materials and facilitation of meeting discussions
  • Manage risks and issues related to DI projects
  • Participate in prioritization of initiatives
  • Support status updates of initiatives through various communication channels including status reports and committee meetings

• Undergraduate degree in business management or engineering required
• Masters degree in health informatics, statistics, business or related experience in a progressive, complex environment preferred
• Six or more years related experience (program/service), including experience working in a leadership role
• Experience in quality and process improvement required
• Experience in hospital data analysis, visualization, and reporting required
• Experience in data extraction and queries preferred
• Project planning, management and implementation experience required
• Strong analytical and effective problem-solving abilities
• Demonstrated excellence in leadership, planning and change management skills
• Ability to establish effective interpersonal relationships including effective collaboration with other leaders within the program and across the organization
• Excellent oral, interpersonal and written communication skills
• Proven ability to establish positive relationships
• Highly motivated team player
• Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days, 8 hours (subject to change in accordance with operational requirements)

Internal application deadline: Sunday, June 16, 2024

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.