Telecommunications Attendant

Accountabilities:

• Life safety and code announcements and notifications
• Alarm monitoring and alert notifications
• Physician and staff locating/paging
• Answering/transferring internal and external calls
• Providing information to internal and external customers
• Equipment troubleshooting
• Updating of information/policies/procedures and other duties as assigned

• Recent work experience with UCCX contact centre technology
• Recent experience using Engage/Vina communication system preferred
• Familiarity with mobile device and smart phones and apps
• High school diploma
• A minimum of 40 words per minute typing speed required
• Internet and Microsoft Word and Excel proficiency required
• Proven excellent interpersonal and communication skills/customer service skills
• Proven ability to work in stressful situations
• Proven excellent multi-tasking ability
• Proven excellent/reliable attendance record over the past 18 months required
• Proven excellent punctuality and work record
• Proven ability to exercise sound judgment within the context of departmental procedures
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
• Medical terminology an asset
• Proven team player
• Travel between all Osler sites required

Currently days/evenings/nights including weekends and statutory holidays (subject to change in accordance with operational requirements)

Salary:  2022/2023
Minimum:  $23.54
Maximum: $25.33

Application deadline: May 7, 2024

#LI-LM1

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.