/ On Call

2 weeks ago

Hamilton, Canada Paladin Security Full time
Job Description:

Working on assigned shifts, you will provide proactive and reactive security patrols and respond to incidents. You will be required to write reports and investigate routine incidents, as well as respond to emergencies in a quick and efficient manner. In this role, it is essential that you are physically fit and able to stand and walk for long periods of time.

This site is a Government of Ontario Building.

Duties & Responsibilities:
Providing exceptional service to enhance the customer experience Ensuring compliance with the standards, rules, and regulations at the Property Be proactive in helping everyone have an outstanding customer experience at the Property Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills; and Regular keyboarding and record-keeping in written logs required Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner Able to use tact and diplomacy in dealings across a range of settings and situations Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive Ability to maintain and enforce access control procedures Solid understanding of emergency and standard operating procedures Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act Assist with Fire & Life Safety inspections Maintain a detailed memo book and prepare incident reports on all matters dealt with using a standard report-writing program Investigate incidents and occurrences Draft detailed incident and occurrence reports Maintain the peace, safety, and security of all patrons, and clients on the property  Monitor CCTV surveillance systems  De-escalate emergency/crisis situations Assist emergency and law enforcement personnel  Line management, customer service Assist with daily operations as needed/required or directed.  Other duties as outlined by management  Qualifications: 
Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)  Must demonstrate a high degree of professionalism Must have at least 1 year of prior security experience Experience in physical / mall security is considered an asset Must have strong verbal and written communication skills  Must have a strong command and fluency in the English language both written and verbal  Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.  Must be able to handle stress and pressure and make a sound decision under duress Must be comfortable working in a busy highly populated area  Must have a clean driver abstract Must demonstrate high attention to detail / observational awareness Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification training program prior to their onboarding training to ensure they meet the requirements of the positionPlease be aware: The UoF/MOAB certification training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability Highlights:
Extensive Paid Industry Training Benefits & Other Perks Opportunities for Growth & Advancement  Prerequisites:
A Valid Ontario Security Guard License First Aid & CPR – Level C Proof of Vaccine - CV -19  

 

#IND4

Education Requirements (Any)

High School Diploma/GED

Certification Requirements (All)

Standard First Aid, CPR Level C
Valid Certification in First Aid, CPR and AED
Valid Security Licence

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