IT Technician

6 months ago

Montreal, Canada Petal Full time

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.


Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

Reporting to the Team Lead, you will be responsible for managing the daily operations related to IT identity and access management for Petal employees. You will define and maintain up-to-date IT profiles for all business units at Petal, in coordination with team managers.

You will implement access controls, policies, and procedures related to identity and access management, ensuring the segregation of duties and access based on roles and profiles. Finally, you will actively participate in periodic access review exercises and ensure that identified discrepancies are addressed in the access and identity management processes and procedures.

This position requires a physical presence at our Montreal offices for a minimum of 3 times of week and up to 5 times a week.

Your daily life

In your day to day, you will be led to:

Provide on-site support to employees for their IT questions and requests (equipment and office software, access, etc.);Handle incidents and service requests assigned to you and ensure they are documented in the ticketing system;Specifically manage access requests and ensure their processing aligns with current IT systems access management policies and procedures;Keep operational access management procedures up to date and support process orchestration teams in automating access requests;Coordinate with Level 2-3 technicians for complex requests or incidents;Track and receive orders and manage the local inventory of IT and office equipment;For new employees, prepare office equipment, grant required access, and provide training on using office tools;Support audit and internal compliance teams in collecting evidence for access requests and ensure timely communication;Provide reports and statistics as needed by management;Actively participate in transformation initiatives and projects.

Your profile

Do you have the skills to diagnose and resolve issues in a network environment? Are you customer service-oriented with strong abilities in learning, analysis, and synthesis? Would you describe yourself as patient, persistent, and flexible, with the ability to handle stressful situations effectively? The sky is the limit If you have:

An AEC or DEC in computer science or the equivalent;1 to 3 years of relevant experience;A good knowledge of operating systems (Mac and Windows);Basic knowledge in networking, VOIP telephony, DNS, Active Directory;Ability to work in the office on a regular basis (3 to 5 times a week);Knowledge of Microsoft Office 365 (an asset);Since you will be regularly interacting with English-speaking colleagues located outside of Québec, proficiency in both English and French (spoken, written, and read) is required.

Petal’s position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

Our benefits

A signing bonus of $1,000 for your remote work set-up;Compensation that recognizes your contribution;4 to 6 weeks of paid vacation per year;5 ​paid personal days​ per year​;A ​group RRSP / DPSP plan with employer contribution;A ​complete group ​insurance ​plan, from day 1;An ​annual wellness allowance;Access to the Lumino Health telehealth application.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

  • Senior IT Technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment.I work on two types of recruitment: temporary and permanent in Montreal and Montérégie. Our team of IT experts speaks your language and operates in your world. We cover IT, development, business intelligence and...

  • POS Technician

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge?Do POS systems no longer hold any secrets for you?Do you want to join a company that combines high standards, performance and kindness?Then take 5 minutes to read this ad, your future may be at the bottom of this offer!First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    3 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    3 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • Senior IT Technician

    3 months ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment agency specialising in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and works in your environment. We cover the IT, development, business...

  • IT technician 1-2

    5 months ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • Level 2 support technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Level 2 support technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Level 2 support technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Level 2 support technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Level 2 support technician

    1 month ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • POS Technician

    4 weeks ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    1 month ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • High-Tech Point of Sale Specialist

    3 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Are you ready for a new professional challenge that combines high standards, performance and kindness? If so, consider joining our team as a POS Technician at Fed IT in Montreal. As a permanent position with great benefits, this opportunity is perfect for those seeking a long-term career.About the Job:We are seeking an experienced POS Technician to install...