Patient Financial Services Specialist

3 weeks ago

Toronto, Canada Embark Behavioral Health Full time

Overview

Patient Financial Services Specialist

Pay: $18.00 - 20.00 per hour

The Patient Financial Services Rep is responsible the process of collecting payments and managing A/R.

The main responsibilities for this role includes issuing invoices, A/R management of accounts, and customer service. This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal. The Patient Financial Services Rep will be required to interface with operational managers, operational staff, and families. 

About us:

Embark Behavioral Health is a unique organization comprised of extraordinary programs dedicated to bringing the current all-time high rates of adolescent anxiety, depression, and suicide to all-time lows within the decade while becoming the most recognizable, respected, and valuable behavioral health organization in the world.

Embark is a leading network of clinical and therapeutic programs (residential treatment centers, young adult transition programs, outpatient centers, addiction treatment facilities, wilderness therapy programs, support services, and more) that offer a comprehensive set of services that run the span of acuities, ages, and services. All programs offer state-of-the-art therapeutic interventions, lead the way in quality standards, deliver measurable outcomes and are all tied together via a shared set of core values (empathy, service, trust, growth, and results).

Responsibilities

Conduct Patient Financial Responsibility calls to familiarize families with the invoicing process. Obtain a credit card or ACH on file for tuition invoices and copay/deductibles. Obtain a credit card on file for incidental charges. Ensure timely and accurate processing of invoices. Ensure timely collection of payments and keeping accurate records and reporting on collection activities. Email and correspond with customers via phone to follow-up on payments. Negotiate with clients in non-payment cases to resolve billing and customer credit issues. Ensure use of the collection policy while working to collect payments in a timely manner. Make recommendations on adjustments, refunds, and outside collection activity in alignment with company policy and procedures. Monitor assigned accounts to identify overdue payments; issue refunds on overpayments, process and review adjustments, and reduce delinquency. Maintain account status records and collection efforts in centralized note system. Partner will the billing team to ensure timely billing to third party payors. Engage in cash application process, making sure all cash receipts are applied accurately and timely.

Qualifications

Prior work experience in Accounts Receivable, preferable in a medical or behavioral-healthcare environment. Medical billing background a plus. Working knowledge of Windows-based applications, including Outlook, Word and Excel. Hands-on experience with accounting software and familiarity with MS Excel to include strong analytical skills. Strong and professional communication skills. Skilled in negotiation and problem-solving aptitude. Patience and ability to manage stress and maintain confidentiality. Excellent written and verbal communication skills. High School/GED required, Associate degree preferred.

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society. LGBTQ+ and BIPOC are encouraged to apply

  • Patient Services Specialist

    2 days ago

    Toronto, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our Etobicoke Sherway Dr. clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day. When you join FYidoctors, you'll see that this is more than...

  • Patient Flow Specialist

    3 weeks ago

    Toronto, Ontario, Canada Unity Health Toronto Full time

    Patient Flow Specialist (Job ID: 2931)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary...

  • Patient Flow Specialist

    1 month ago

    Toronto, Ontario, Canada Unity Health Toronto Full time

    Patient Flow Specialist (Job ID: 2933)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary...

  • Patient Flow Specialist

    1 month ago

    Toronto, Canada Unity Health Toronto Part time

    Patient Flow Specialist (Job ID: 2933)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary...

  • Patient Flow Specialist

    1 month ago

    Toronto, Canada Unity Health Toronto Part time

    Patient Flow Specialist (Job ID: 2931)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary...

  • Manager, Patient Services

    1 month ago

    Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: **_CARE AND BE CARED FOR - THIS IS YOUR HOME_**: Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You’re looking in the right place. What will you do? *** Reporting to the Director,...

  • Client Service Specialist

    1 month ago

    Toronto, Canada Raymond James Financial, Inc. Full time

    **Client Service Specialist** - 2400785 Raymond James Independent Financial Services, Perreira Wealth Advisory is hiring a Client Service Specialist to join their growing cross-border wealth management practice in Toronto. Raymond James Ltd. is one of Canada’s leading independent investment dealers, offering high-quality investment products and services...

  • Manager, Patient Services

    22 hours ago

    Toronto, Canada Home and Community Care Support Services Full time

    Job Description Job Description Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an...

  • Financial Quality

    4 days ago

    Toronto, Canada WCG Services Full time

    **Who we’re looking for**: **Financial Quality & Support Specialist** **Program**: Employment Ontario **Status**:Permanent Full-Time **Location**:Remote - Ontario Like WCG, you believe in the power of work to transform lives. As a Financial Quality & Support Specialist, you’ll be responsible for maintaining the quality improvement and risk management...

  • Financial Services Officer

    2 weeks ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Financial Services Officer

    6 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Patient Service Coordinator

    1 month ago

    Toronto, Canada docbraces Full time

    docbraces Bloor West Village has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our Toronto, ON. Canadian Orthodontic Partners provides support services to docbraces and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of...

  • Patient Service Coordinator

    1 month ago

    Toronto, Canada docbraces Full time

    docbraces MCO has an exciting full-time opportunity! We are looking for a talented, Bilingual (Mandarin/English) Patient Service Coordinator to join our Markham, ON. Canadian Orthodontic Partners provides support services to docbraces MCO and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an...

  • Patient Service Coordinator

    4 weeks ago

    Toronto, Canada docbraces Full time

    **Company Overview**: Dr Lennard Weiss has an exciting full-time opportunity! We are looking for a talented Patient Service Coordinator to join our North York, Ontario team. Canadian Orthodontic Partners provides support services to Dr Lennard Weiss and our national network of community-based clinics in delivering personalized Orthodontic treatment. We...

  • Patient Care Coordinator

    1 month ago

    Toronto, Canada Dentalcorp Canada Full time

    About us: Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our...

  • Patient Care Coordinator

    1 month ago

    Toronto, Canada Dentalcorp Canada Full time

    **About us**: Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our...

  • Financial Services Specialist

    4 weeks ago

    Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Financial Services Specialist**: Location: Toronto, ON Type: Full Time **Position Overview**: We are celebrating our 17th year in business and are seeking to join forces with a qualified professional to join us as Life Insurance Specialist. We seek an energetic professional interested in helping our business grow through needs-based conversations and...

  • Patient Safety Specialist New

    1 week ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    Job Number: 926093 Category: Quality, Safety & Patient/Family Exp Positions Available: 1 Years Experience Required: 3-5 Location: Toronto, Ontario Posted Date: Nov 6, 2023 EMPLOYMENT OPPORTUNITY **Patient Safety Specialist** **Quality, Safety and Patient/Family Experience** The Patient Safety Specialist will be required to: - Facilitate and...

  • Operations Specialist, Trading Analysis Specialist, Risk Control Specialist

    1 month ago

    Toronto, Ontario, Canada OTT Financial Full time

    We are looking for Operations Specialist, Trading Analysis Specialist and Risk Control Specialist to support the growth of our business in North America and Asia. The Specialists will have the chance to be exposed to various aspects of business operations in payments, foreign exchange, financial technology and those related middle-office work, such as risk...

  • Bilingual Client Services Specialist

    2 days ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Alberta, Canada ● New Brunswick, Canada ● Newfoundland, Newfoundland and Labrador, Canada ● Nova Scotia, Canada ● Saskatchewan, Canada ● Toronto, ON, Canada Req #1059 Friday, May 24, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more...