![Algonquin College](https://media.trabajo.org/img/noimg.jpg)
Part-time ITS Case Resolution Specialist
4 weeks ago
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
Client Care Service Desk (James Wong)Position Type:
Part-Time SupportSalary Range:
$32.48-$37.65-HourlyScheduled Weekly Hours:
24Anticipated Start Date:
June 17, 2024Length of Contract:
10 monthsPosting Information
This job posting is now accepting applications from all qualified individuals.Posting Closing Date:
May 24, 2024Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
The ITS Case Resolution Specialist for the Information Technology Services (ITS) department needs to independently plan, analyze, diagnose, research, correct, resolve, communicate and document support for hardware, software, applications and services provided to the College community.
Particularly, this role is responsible for the analysis and trend identification of recurring issues and participates in the creation, maintenance and support of ITS Knowledge Base articles and support documentation. The incumbent is a case resolution specialist and owns the lifecycle of a received case to Information Technology Services from creation to resolution.
Required Qualifications:
Minimum two (2) year diploma Computer Systems Technician or equivalent;
Minimum two (2) years experience as a technical client service representative; including one (1) year of concurrent experience as a computer technician and client facing front-line client service supporting IT services and technology.
Anticipated Weekly Schedule:
Monday-Wednesday eight (8) hours per day
* This position is paid at Payband G Comparator
* Vacancy is for P21136
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