Head of Distribution Compliance

4 weeks ago

Toronto, Canada Manulife Full time

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Head of Distribution Compliance with the resources to enhance and achieve our company performance objectives for the future of our business, which is why we need you. 

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.


We are looking for someone with:

Degree in Law, Finance, Insurance, Risk Management or Business related disciplines.

Minimum 10 years of experience working in legal and/or compliance field in insurance, pension industry or financial services sector.

Sound knowledge of insurance and MPF regulatory requirements is a must.

Has experience manage a small team with good Leadership skill.

Excellent analytical skills.

Excellent interpersonal skills to communicate with business units, distribution partners, and regulators.

Able to work independently and meet tight deadlines.

Proactive and attentive to details.

Able to work in an evolving environment.

Good communication skills in both written and spoken English and Chinese.


On the job you will:

Lead the team to identify new regulatory changes on insurance and MPF business affecting distribution operation, advise on relevant impacts, drive changes to meet the rapid changes of compliance and regulatory requirement, and drive Distribution Operation to implement relevant compliance requirements.

Ensure the continuous implementation and effectiveness of the Control Monitoring Framework for all distribution channels (including agents, agencies, banks and brokers). 

Oversee the team in conducting proactive compliance monitoring and reviews on distributors’ licensing status, sales marketing materials, sales conduct and controls on Distribution Operation.

Provide solid and practical compliance advice and support on Distribution Operation and business initiatives as required.

Conduct investigation into distributors mis-conduct allegations and related complaints, timely identify non-compliance, recommend and follow through appropriate disciplinary action and oversees the intermediary misconduct matters including regulatory investigation and internal disciplinary action.

Support Distribution Line 1B in implementation of good standard welcome calls, disciplinary policy, mystery shopping exercise, CPD review, data analytics to detect sale misconduct and agent fraud.

Assign team to effectively communicate, educate and/or train Distribution Operation' staff and distributors on regulatory and supervising team’s works.

Review compliance communication and training materials and conduct training as required.

Ensure the team’s compliance with Company’s Regulatory Risk Management Program and Risk Governance framework and promote risk culture within the team.

Maintain effective communication with the Insurance Authority, MPFA, AMCM, Law Enforcement Agencies and our business counterparts.

Assist in compliance related projects, as required.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.


Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

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