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Receptionist/Réceptioniste

3 months ago

DollardDes Ormeaux, Canada Aqua Spa Lyne Giroux Full time
Benefits:
  • Company events
  • On-site parking
  • Paid time off
  • Store discount

Aqua Spa Lyne Giroux has been in business for over 35 years. It is the largest spa in Montreal’s West Island and the only one that offers an authentic hydrotherapy experience. We constantly strive to improve our customer service so that we can offer our regular clients a range of high-quality treatments and services in a spa whose decor and atmosphere foster rest and relaxation. Our team is growing, and we are seeking energetic individuals who are dedicated to ensuring the wellbeing of our clients.

Why join Aqua Spa Lyne Giroux:
  • Become part of a beloved West-Island spa, with a strong and growing demand base.
  • Become part of a team of therapists where teamwork, collaboration, and feedback are encouraged.
  • Store discounts on services and products.
  • Being part of a family-owned business committed to the community.
  • Referral bonus.

Job Description:
  • Takes appointments over the phone and in person and manages online bookings.
  • Manage and maximize the appointment book.
  • Manages the cash register (payments, purchases, gift cards).
  • Knowledgeable about the differences and technicalities of each treatment type and can provide clients with pertinent advice.
  • Maintains a clean and safe workspace and ensures there is always sufficient supplies on hand.
  • Ensures clients are fully-satisfied before leaving the spa and provides excellent customer service.
  • Manage first-level customer complaints.
  • Manage customer profiles and ensure that all required information is included.
  • Ensure all clients are aware of the spa’s cancellation and refund policies.
  • Participate in meetings and training sessions as required.
  • At the request of management, perform administrative or other tasks deemed reasonable.

Criteria:
  • You are personable and serious about providing the highest level of customer service.
  • Bilingualism (you can engage with your client in French and English).
  • You are very punctual, reliable, and friendly, and you have an excellent team spirit.
  • Highly adaptable, organized, positive, energetic, and polite.
  • Able to multitask

************************************

Établi depuis plus de 35 ans, Aqua Spa Lyne Giroux est le plus grand spa de l’ouest de l’île de Montréal et le seul à offrir un circuit d'hydrothérapie complet. Nous nous efforçons continuellement d’améliorer notre service à la clientèle afin d’offrir à nos clients fidèles des soins et des services de qualité supérieurs dans un décor et une atmosphère favorisant la détente et la relaxation. Nous recherchons des individus dynamique et soucieux de s’assurer du bien-être de leurs clients afin de se joindre à notre équipe en pleine expansion.

Pourquoi vous joindre à notre équipe:
  • Faites partie d'un spa bien-aimé de l'Ouest-de-l'Île, avec une base de demande forte et croissante.
  • Faites partie d'une équipe de thérapeutes où le travail d'équipe, la collaboration et la rétroaction sont encouragés.
  • Remises en magasin sur les services et les produits.
  • Faire partie d'une entreprise familiale engagée envers la communauté.
  • Formation.

Description de tâches:
  • Prendre les rendez-vous au téléphone et en personne ainsi qu’effectuer la gestion les rendez-vous en ligne.
  • S’assurer de la gestion et maximisation du carnet de rendez-vous.
  • Gestion de caisse (paiements, achats, cartes-cadeaux).
  • Maitriser les différences et les particularités de chaque traitement et suggérer aux clients les soins les mieux adaptés à leurs besoins.
  • Maintenir un environnement de travail propre et sécuritaire.
  • S’assurer que les clients soient pleinement satisfaits avant de partir du spa et offrir un haut niveau service à la clientèle.
  • Gestion de premier niveau des plaintes.
  • Gestion du maintien des profiles des clients et s’assurer que toutes les informations d’identifications sont présentes.
  • S’assurer d’informer les clients des politiques de remboursements et d’annulations du spa.
  • Participer aux rencontres d’équipe et formations.
  • S’acquitter de toutes autres tâches administratives ou autres jugés raisonnables à la demande de la direction.

Critères:
  • Vous êtes sociable et sérieux d’offrir un service à la clientèle de niveau supérieur.
  • Bilingue (vous êtes capable de discuter avec vos clients en français et en anglais).
  • Vous êtes ponctuel, organisé, fiable et amical et possédez un excellent esprit d’équipe.
  • Vous détenez une grande capacité d’adaptation, énergétique et avez une attitude positive.
  • Vous êtes capable d’effectuer plusieurs tâches en même temps.

Job Type: 
Part - Time
Experience:
  • Front desk: 2 years (preferred)
  • Customer service: 4 years (preferred)

Language:
  • French (required)
  • English (required)

Work Location: In person