Housekeeping Supervisor

We are looking for a Housekeeping Supervisor to add to our team.

Nova Hotels operates two properties in Kindersley. This position may require flexibility around which property you work out of depending on the business needs of the hotels. 

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

PRIMARY FUNCTIONS:

Reporting to the Housekeeping Manager, the Housekeeping Supervisor is a hands-on role, assisting the housekeeping department by maintaining a high standard of cleanliness for the hotel. Responsible for maximizing guest satisfaction and loyalty, by overseeing the cleanliness and overall appearance of the interior and exterior of the hotel, guest rooms and corridors. They are passionate about serving others and working as a team with associates from all This position is fulltime and includes days, evenings, weekends and holidays.

Provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

The specific responsibilities of the Housekeeping Supervisor will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas:

• Follows all established and future front office Standard Operating Procedures.
• Accountable for the housekeeping department in the absence of Executive Housekeeper.
• Ensures the highest standards of cleanliness in accordance with housekeeping Standard Operating Procedures and Key Deliverables.
• Liaises with Front Office and Maintenance department in related tasks such as room status, VIP’s and room maintenance work requests.
• Inspects and passes rooms in a timely, efficient manner. Updates the code status for the Front Office.
• Assists with administration including inventory control, closing discrepancy report, daily arrival list.
• Conducts daily walk throughs of the hotel. Notes any deficiencies and follows up as required.
• Ensures arrivals are blocked and checked daily.
• Secures keys in accordance with hotel’s key management policy.
• Reports all performance concerns to supervisor.
• Assists with training new associates according to standard.
• Checks a minimum of 50 rooms to ensure Quality Standards are consistently met.
• Ensures all associates are working safely on the floors.
• Assists with monthly cleaning programs and lost/found items with policies, standards and procedures.
• Participates in monthly communication meetings with housekeeping team.
• Participates as part of the Health & Safety Committee for the property
• Reports all concerns related to Maintenance, Health & Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately.
• Adheres to all Nova standards, including Hygiene and Grooming, Health and Safety, Fire Safety and Guest Interactions.
• Other projects/duties as assigned.

CORE COMPETENCIES:

• Leadership Abilities
• Customer-Focused
• Results Oriented

JOB SPECIFICATIONS AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: High School diploma. Diploma in hospitality management is considered an asset.

Experience: 1-2 years’ experience in housekeeping, supervisory role considered an asset. Able to work well independently with little supervision.

Interpersonal Skills: Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency, and thoroughness.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

PHYSICAL DEMANDS

• Typically standing, walking, bending, crouching or stooping; lifting 5-25 lbs,
• Able to handle a stressful, ever-changing work environment
• Ability to work flexible and lengthy periods based on business volumes
• Walking and standing for long periods of time

WORK ENVIRONMENT

The work environment is a setting, which has the following conditions: low noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests.

Nova Perks:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations 
• Extended Health Benefits for full time employees 
• Employee Discounts at the F&B Outlets 

About us

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

• We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.