Service Professional Technician

7 months ago

Ottawa, Canada Aire Serv Full time

If you’re an experienced HVAC Service Technician and one of your favorite parts is seeing a satisfied customer, we have an immediate opening for an HVAC Technician.




This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs. This position has a rotating on-call service component.




At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.




Why You’ll Want to Join Our Team


Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Service Technician: · Paid training at our company facility, manufacturer’s facilities, and corporate office – we cover travel, meals, lodging & all training


· Branded company van


· iPad loaded with all the apps and forms you’ll need


· company phone


· Tool allowance $500 annually


· Uniforms provided with laundry service


· Work boots allowance


· Prescription safety glasses allowance


· Two weeks vacation first year with increases each year, plus paid holidays when on-call


· Year-round employment


· Additional earning potential with spiffs, commission, and bonuses for performance


· Career path based on your goals and aspirations




Your Responsibilities as an HVAC Service Technician


As an HVAC Service Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s HVAC systems.




· Deliver World-Class Service – Deliver an amazing experience for our customers.


· Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.


· Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution.




What We Want from You


· Culture alignment


· Rockstars only


· Bought into the vision


· Team player




To Succeed in this Role


We employ a front-line service system that, when followed, will consistently generate 5-star reviews.


The office team has your back and will ensure you have sufficient time with each customer to do a thorough and complete job.




You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.




You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development. This position requires a committment to continuous learning to excel.




How We’ll Measure Performance


Here are some ways we’ll measure your performance in the role.




· Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.


· Quality of Work – The work must be done correctly the first time.


· Efficiency – Doing the job well and promptly are critical to success in this role.


· Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.


· Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.




How to Know If This is the Job for You


· You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians.


· You love a smooth process. Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career.


· You empathize with the customer. You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.




Job Requirements


These are the minimum requirements to be considered for this position.




· A minimum of 2 years experience in residential HVAC

· TSSA G2

· 313-D an asset


· Valid driver's license and clean driving record


· Ability to lift 60 lbs.


· Excellent communication skills with customers and office team


· Professional appearance and personality




Benefits & Pay


The pay range for this position is $35.00 to $45.00 per hour, and depends on your experience, knowledge and qualifications as an HVAC service technician.




We’re looking to hire only the best. So if that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately

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