Business Support Specialist, WMS Consultant

4 weeks ago

Rocky View, Canada DSV Full time

Time Type:

Full Time

Core Purpose and Essence of the Position: responsible for successful optimization and delivery of Warehouse Management System (WMS) processes to DSV Solutions sites. The incumbent will deliver functional and technical business process expertise in multidiscipline project team, ensuring high quality in time deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations:

Analyze and document client and business requirements Design, configure, test, and implement WMS processes Provide process optimization and improvement proposals based on business requirements Train key - and end - users on designed processes and functionalities Create functional designs for internal and external reports and documents Keeps track and where needed escalate for on time delivery on deliverables requested from DSV Global IT Gatekeeper for warehouse process standardization Write and test functional specifications based on business requirements for applications changes and improvements Other duties as assigned by management to support special projects, implementations, process improvements.

Customer Support:

Provide regular scheduled project updates to internal and external stakeholders Analyze complex issues and client cases and provide sensible generic solutions Advocate and sell best practices and standardization to internal (and external) parties Builds and maintains relationships with internal and external stakeholders to understand and anticipate customer needs for specific projects.

PRIMARY INTERACTIONS:

The primary exchange will be working with supervisors, managers, and clients.

REQURIED COMPETENCIES

Computer Skills

Knowledge of WMS (Warehouse Management System) Proficient in MS Word (Outlook and Excel) Experience with functional specifications for EDI integration SQL proficiency

Communication Skills

Excellent communication and interpersonal skills

MINIMUM EDUCATION and/or EXPERIENCE:

Bachelor’s degree Information Technology or related field Minimum of 3 years’ supply chain/IT experience in a third-party logistics provider with multiple clients.

WORK ENVIRONMENT:

Domestic and International Travel is required for this role (up to 35%). This role will be based in an office environment. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit and follow us on , and .

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